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Shred Station Reviews | Customer Service Reviews for https://www.feefo.com/reviews/shred-station | Feefo

Displaying all 2,324 reviews

Trusted Customer

Feefo Verified

5 years ago

Thomas

Prompt replies to questions asked and they arrived within the time slot given. Seamless process and i am happy to recommend.

Emily

Shred Station

5 years ago

Thank you for your kind comments. We are very happy to hear you would recommend our services. - Emily at Shred Station.

Trusted Customer

Feefo Verified

5 years ago

Arrived early (before office hours) for collection, which meant that no one was there to let them in and we didn't have time to sort out last minute things for shredding.

Emily

Shred Station

5 years ago

Hi there,I'm so sorry to hear about the issues you faced on the day of your collection.I have looked into this for you and can see that our driver did arrive at your site at 8.56am, just before the opening hours we have for you on our system (9am-5pm). I understand my colleague issued you an estimated time of arrival of between 9.30am and 11.30am and so we did arrive just outside of this ETA. We do offer these estimated times of arrival as a rough guide, as routes can change slightly on the day depending on a number of factors such as traffic for example. I do sincerely apologise in this case that we did not communicate this effectively and that we arrived before you were expecting us.We would like to make this right by arranging a collection for any items we may have missed last time.If you could give us a call on 0800 035 3395, we will book this in for you ASAP.Kind regards,Emily at Shred Station

Trusted Customer

Feefo Verified

5 years ago

I was told the items would be collected between 1-2pm and I would get a call an hour before. The guy arrived at 10am and didn't ring until he was outside and as a result, items were missed

Emily

Shred Station

5 years ago

Hello Aygul, I'm so sorry to hear about this. We would never normally offer such a small time slot, as routes and circumstances can change on the day, which seems to be what has happened in this case. I must also sincerely apologise that you didn't receive a call until our driver was already at your site. Again, this is extremely abnormal for us, and drivers are instructed to call an hour before arrival when requested. We do pride ourselves on our customer service and are incredibly sorry to have fallen short on this occasion. We would like to make things right, and return to collect the materials we missed last time. Please do let us know if this would be suitable and we can get something booked in ASAP. Emily at Shred Station.

Trusted Customer

Feefo Verified

5 years ago

Everyone I dealt with was simply very good at what they did. From order intake through to collection to confirmation that my confidential papers were destroyed, the process was effective and...

Emily

Shred Station

5 years ago

Thank you very much for your positive feedback. We are glad to hear you are happy with the service you received. - Emily at Shred Station

Trusted Customer

Feefo Verified

5 years ago

Excellent service

Lovely service, staff helpful.

Shred Station

5 years ago

Thank you for your kind comments! We are pleased to hear you had an excellent experience with us. - Emily at Shred Station

Trusted Customer

Feefo Verified

5 years ago

Fantastic service - Thank you.

Excellent service

Shred Station

5 years ago

Thank you very much for your kind comments. We are glad to hear you had an excellent experience. - Emily at Shred Station

Trusted Customer

Feefo Verified

5 years ago

excellent service

Shred Station

5 years ago

Thank you for your positive feedback! We are glad to hear you had an excellent experience. - Emily at Shred Station.

Trusted Customer

Feefo Verified

5 years ago

Excellent service

A very well organised company. The assistant on the telephone was efficient and helpful and on the day the driver was very pleasant and did an excellent job.

Shred Station

5 years ago

Thank you for your kind comments, Susan. We are delighted to hear that you are happy with the service you received. - Emily at Shred Station.

Trusted Customer

Feefo Verified

5 years ago

Did what said on the tin.

Professional, prompt and all round good service. Will definitely use them again.

Shred Station

5 years ago

Thank you for your kind comments! We're pleased to hear you are happy with the service you received. - Emily at Shred Station.

Trusted Customer

Feefo Verified

5 years ago

Excellent service from start to finish. Office staff and driver all very helpful and efficient.

Shred Station

5 years ago

Thanks very much for your review! We are so glad to hear that you are happy with the service you received. - Emily at Shred Station.

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