They processed and sent my order so quickly,
as well as offering better prices than their competitors.
Also, got a lovely little free gift. A nice surprise and a product that will get used.
The customer service needs an overhaul - communication is non existent. I only received part of my package with no explanation, no invoice or picking slip was included. Getting an answer was like...
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Janie Brown
Your Home Depot
8 years ago
Hi there,
We are extremely sorry to hear about your experience. We recently moved to a new state of the art warehouse and this could have caused the issue with only part of your package arriving. If you provide me with your order number I can look into this now for you.
I will also pass on your feedback to our customer service manager so she can address this with the team.
Thank you
Trusted Customer
8 years ago
Hi Janie, thanks for your response. It has been resolved, but it took a while. When I queried only receiving part of my package with no explanation, surely the best way to manage my query would have been to say: you didn't receive your entire package due to damages in the warehouse. We only sent four of the six, we won't be gettting any more of those mugs, so we will refund the money for two mugs. Instead it took three separate emails because I was getting one answer at a time, over the course of three days. Surely it's easier and more efficient to wrap it up in one email, or better still, do what other online retailers do and send an email when you know there is a problem. Don't wait for the customer to receive an incomplete package. It shouldn't have been up to me to chase it up.
The reviews on Product Review are really something to be concerned about. I appreciate your response but after my experience, and reading everyone else's, I realise I got off lightly but won't be risking it again.
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Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
