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Bay Hotels Reviews | Customer Service Reviews for https://www.feefo.com/reviews/shearings-bay | Feefo

Displaying all 17,637 reviews

Mrs L Wilson

5 years ago

Date of purchase: 21/02/2020

What Mrs L Wilson said about Bay Hotels:

efficient and friendly

Emily Abram

Bay Hotels

5 years ago

Thank you for your 5 star review.

Product reviews

Emily Abram

Bay Hotels

5 years ago

Thank you for your 4 star review. I am pleased that you found the staff at the Prince of Wales Hotel to be friendly and efficient. I am sorry to read your comments regarding the toilet seat and I have passed them on to the Hotel Manager for review. I do hope this matter did not mar the overall enjoyment of your break. I hope we can be of service to you again in the future.

jlp

Worcestershire

5 years ago

Date of purchase: 24/02/2020

What jlp said about Bay Hotels:

Great four day February break in a very windy & wet Cornwall!

Visited on a Shearings self-drive holiday. Pleasant hotel in a good location on the clifftop in Newquay. Food was fine and nicely presented; nightly entertainment was enjoyable; all staff were...

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Emily Abram

Bay Hotels

5 years ago

Thank you for your 4 star review. I am pleased that you enjoyed your holiday to Newquay, staying at the Beresford Hotel. Customer satisfaction is very important to us and your comments are really appreciated. Thank you for taking the time and effort to let us know your views.

Product reviews

Mrs S Hallett

5 years ago

Date of purchase: 21/02/2020

What Mrs S Hallett said about Bay Hotels:

Excellent stay,accomadation,food ,staff and location excellent

brilliant helpful staff,

Emily Abram

Bay Hotels

5 years ago

Thank you for your 5 star review. Your lovely comments are really appreciated.

Product reviews

Trusted Customer

5 years ago

Date of purchase: 14/02/2020

Happy and friendly staff Arrived st he hotel and friendly welcoming atmosphere

Emily Abram

Bay Hotels

5 years ago

Thank you for your 5 star review.

Product reviews

Trusted Customer

5 years ago

Date of purchase: 07/02/2020

Excellent value, just don’t be put of by some of the very negative reviews.

Stayed here for the steampunk weekend at the recommendation of friends. Ok, the hotel is in need of a little TLC, but our room was fine, breakfast choice excellent and evening meal choice more than...

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Emily Abram

Bay Hotels

5 years ago

Thank you for your 4 star review. I am pleased that you enjoyed your stay at the Royal Hotel in Whitby and I would like to thank you for taking the time and effort to let us know your views. Customer feedback is very important to us and your kind comments are really appreciated.

Product reviews

Mr M Posnett

5 years ago

Date of purchase: 07/02/2020

What Mr M Posnett said about Bay Hotels:

I have already sent Feedback to you, on 10th March

Product reviews

Trusted Customer

5 years ago

Date of purchase: 24/02/2020

Good value for money.

Good service. Meals much better than last year. Will be back again next year.

Emily Abram

Bay Hotels

5 years ago

Thank you for your 4 star review. I am pleased that you enjoyed your stay at the Waverley Castle Hotel. Thank you for taking the time to let us know your views.

Product reviews

Mr B Dunn

5 years ago

Date of purchase: 10/02/2020

What Mr B Dunn said about Bay Hotels:

Everything First Class

Emily Abram

Bay Hotels

5 years ago

Thank you for your 5 star review.

Product reviews

Mr P Millinger

Runcorn

5 years ago

Date of purchase: 07/02/2020

What Mr P Millinger said about Bay Hotels:

Strathmore, not what it was

Easy to book

Emily Abram

Bay Hotels

5 years ago

Thank you for your 5 star review. I am pleased that you found it easy to book.

Product reviews

Emily Abram

Bay Hotels

5 years ago

Thank you for your feedback. I am sorry that you were unhappy with your room in respect of the décor and that you encountered a problem with the windows. Your comments have been taken very seriously and I have passed your comments on to the Hotel Manager for attention; any action necessary will be taken. I do hope you will stay at one of hotels again in the future when I am sure that your faith in our Company can be fully restored.

Mrs J Wilson

5 years ago

Date of purchase: 15/02/2020

What Mrs J Wilson said about Bay Hotels:

Hotel was lovely

Easy very helpful

Emily Abram

Bay Hotels

5 years ago

Thank you for your 5 star review.

Product reviews

Emily Abram

Bay Hotels

5 years ago

Thank you for your feedback. I am pleased that on the whole you enjoyed your stay however I am sorry to read that you found some of the food served to you to be cold. Please rest assured that your comments have been taken onboard and will be passed on to the Hotel Manager for review; any action necessary will be taken. I do hope we can welcome you back again in the future when I am sure that your faith in our Company can be fully restored.

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About Bay Hotels

Bay Hotels are about warmth, hospitality, live entertainment and all-round great value. Our 30 hotels can be find in price locations in some of Britain’s best-loved resorts, from the rugged beauty of Scotland, to traditional seaside resorts like Blackpool and Torquay and many more besides. Our hotels are Hospitality Assured accredited, we’ve won the Award for Best Employment Practice from Excellence Through People, and we’re certified Investors in People. Many of our hotels have been awarded a TripAdvisor Certificate of Excellence. We have also been shortlisted for several prestigious industry awards.

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0844 824 6351 or 01942 244246

Bay Hotels, Shearings Leisure Group, Waterside House, Waterside Drive, Wigan Pier Business Park, Wigan, Lancashire, WN3 5AZ, United Kingdom

$Ilfracombe, Bay Dilkhusa Grand Hotel$

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Bay Hotels Reviews

Berkeley, Bay Prince of Wales HotelMore reviews of this product (27)View product websitewhilst staff were efficient and friendly we did have trouble with our toilet seat which broke three times

Newquay, Bay Beresford HotelMore reviews of this product (71)View product websiteCould not fault this short break - it was excellent and such good value for the price we paid.

Bournemouth, The Savoy HotelMore reviews of this product (22)View product websiteExcellent food,accomadation,and staff

St Ives, Bay St Ives HotelMore reviews of this product (11)View product websiteLovely weekend lovely staff

Whitby, Bay Royal HotelMore reviews of this product (15)View product website

Berkeley, Bay Prince of Wales HotelMore reviews of this product (27)View product website

Melrose, Bay Waverley Castle HotelMore reviews of this product (16)View product websiteGood hotel for short winter break. Prices very reasonable.

Torquay, Bay Torbay HotelMore reviews of this product (3)View product website

Morecambe, Bay Strathmore HotelMore reviews of this product (21)View product websiteStratford hotel bedrooms are in need of redecorating! Not just my room but others I talked to. Rain water coming in on inside windowsill ect.

Loch Lomond, Bay Tarbet HotelMore reviews of this product (9)View product websiteLovely hotel great staff service but second sitting food was always stone cold need a microwave to reheat

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