Hi Kirsty, thank you for your feedback about your experience. We are glad to have been able to help. Service Box repair plans include all parts and labour and if your item breaks down and it can't be fixed, we will replace it for you with a brand new one. If you need any assistance in the future, please call our team at 0800 802 1892 and we will do what we can to help. Have a great day Kirsty.