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Serendipity Diamonds Reviews | Customer Service Reviews for https://www.feefo.com/reviews/serendipity-diamonds | Feefo

Displaying all 710 reviews

Charlotte

Reading

8 months ago

Date of purchase: 06/11/2023

What Charlotte said about Serendipity Diamonds:

I had such a good experience with Serendipity Diamonds. I wanted to give my old engagement ring to my daughter for her 30th birthday yet make it modern and less “engagement-y”. Not easy with a solitai

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Drina Shephard

Serendipity Diamonds

8 months ago

Thank you very much for a lovely review, such a pleasure to read that you were happy with our service and with the finished ring. It was an absolute pleasure to help you along the way, and it is great to hear that your experience with us was a positive one. Please feel free to get in touch at any time if we can help with anything else in the future. Best wishes Drina and the Team at Serendipity Diamonds.

Product reviews

Jennifer Edwards

8 months ago

Date of purchase: 06/11/2023

What Jennifer Edwards said about Serendipity Diamonds:

Serendipity was able to take a simple sketch and turn it into a lovely piece of men’s jewellery. It was intended for a hard working customer so 9k gold was the durable material for the application. Si

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Drina Shephard

Serendipity Diamonds

8 months ago

Hi Jennifer, thank you for taking the time to leave such a nice review for us on your second purchase with us, we are so pleased that you and your customer is happy with the unusual ring design. It has been an absolute pleasure to help with your bespoke design and we look forward to working with you again in the future. All the very best from Drina and the Team at Serendipity diamonds

Trusted Customer

9 months ago

Date of purchase: 17/10/2023

Great as always

Emily Austin

Serendipity Diamonds

9 months ago

Thank you for leaving us some feedback today! We are pleased to hear you were happy with everything. The team were delighted to help throughout, and please get in touch if you need anything further at all. Kind regards Emily & the team at Serendipity

Product reviews

Jennifer Edwards�

9 months ago

Date of purchase: 17/10/2023

What Jennifer Edwards� said about Serendipity Diamonds:

Their customer service is excellent. I ordered a setting without a stone in an odd stone size. Their finished product was of excellent quality. The lead time was a quick two weeks, which for a custom

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Drina Shephard

Serendipity Diamonds

9 months ago

Thank you so much for such a lovely review, this has made very pleasant reading. It has been an absolute pleasure to help you with your commissions and we are so pleased that you are happy with your purchases. We are always on hand if you ever need anything in the future. With best wishes Drina and the Team at Serendipity Diamonds

Product reviews

Chris Playdon - Heal�

9 months ago

Date of purchase: 17/10/2023

What Chris Playdon - Heal� said about Serendipity Diamonds:

The staff where very friendly and helpful, and ring I got I am extremely happy with.

Emily Austin

Serendipity Diamonds

9 months ago

Good Morning, Thank you for taking the time to leave us feedback today. We are so pleased to hear you were happy with our service, it was an absolute pleasure to help with your enquiry along the way. Please get in touch with us if you need anything in future at all. Best wishes Emily & the team at Serendipity

Product reviews

Trusted Customer

10 months ago

Date of purchase: 29/08/2023

The service was wonderful. Personal, friendly, efficient and helpful.

Product reviews

I was not able to try on the exact Odessa ring as there was not a sample available. However, there was the wax mould for the ring which gave me some idea of the shape of the ring on my finger. When th

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Drina Shephard

Serendipity Diamonds

10 months ago

Thank you so much for taking the time to leave a review for us, We really do appreciate any feedback, and this is very helpful for us to improve. We are so pleased to hear that you love the ring, although slightly too big. And yes as you say we can adjust the size for you with no problem at all. If you want to arrange a resize, and if you do so within 60 days of receiving it we will adjust it for you free of charge. We are so happy to hear you are happy overall and that you appreciated the packaging. It was an absolute pleasure to help you along the way and we are always on hand to help in the future. Best wishes to you both, Drina and the Team at Serendipity Diamonds

Tracey

South Yorkshire

11 months ago

Date of purchase: 07/08/2023

What Tracey said about Serendipity Diamonds:

I have been using Serendipity Diamonds for approximately 14 years since my engagement ring was purchased by my, then fiancé. This experience relates to a re-design of my engagement ring, using my orig

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Drina Shephard

Serendipity Diamonds

11 months ago

Thank you Tracey for leaving such a lovely review, we really appreciate your kind words. It is always a pleasure to help you with your commissions and we always look forward to hearing how happy you are with them. Please do not hesitate to get in touch if you ever need anything in the future.

Product reviews

The team are professional, helpful and responsive. They go out of the way to support and offer solutions, asking questions to understand your needs. Over the years I have mostly dealt with Drina, and

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Drina Shephard

Serendipity Diamonds

11 months ago

Always a pleasure to work with you, and we are so happy you like your show stopper. With best wishes Drina and the Team at Serendipity Diamonds

Steve Dyer

1 year ago

Date of purchase: 02/05/2023

What Steve Dyer said about Serendipity Diamonds:

Great experience of buying an engagement ring. She said "yes" so I'll be going back for a wedding ring.

Emily Austin

Serendipity Diamonds

1 year ago

Good Morning, Thank you for taking the time to leave us feedback today. We are so pleased to hear you are happy with the service received from Serendipity. The whole team were delighted to help, and congratulations on your engagement! Please don't hesitate to get in touch if you need anything in future at all. Best Wishes Emily & The team at Serendipity

Trusted Customer

1 year ago

Date of purchase: 13/03/2023

Excellent service throughout. I bought a special ring for my wife's 60th birthday. Nothing was too much trouble (even though we changed our minds several times!) Emily was so patient and professional

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Emily Austin

Serendipity Diamonds

1 year ago

Hello, Thank you for taking the time to leave us feedback today. We are so pleased to hear you were happy with the service provided, it was such a pleasure to help with your very special purchase. Please don't hesitate to get in touch if we can help with anything else at all. Best wishes, Emily and the Team at Serendipity

Product reviews

Beautiful ring, so pretty and unusual. Was so lovely to be able to use some diamonds from other jewellery that had sentimental value. This has made a truly unique piece of jewellery that will be cheri

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Emily Austin

Serendipity Diamonds

1 year ago

Thank you for taking the time to leave us feedback on your purchase! We are delighted to hear you are pleased with the finished ring, your diamonds worked so well in this design. Wishing you all the very best, Emily and the team at Serendipity.

Trusted Customer

1 year ago

Date of purchase: 06/03/2023

Service was top class from first enquiry through to follow up after delivery, and it was all provided in a friendly and competent manner.

Emily Austin

Serendipity Diamonds

1 year ago

Hello, Thank you for taking the time to leave us feedback on our service today. We are delighted to hear you are happy with the service provided. It was such a pleasure to help with your very special purchase. Please don't hesitate to get in touch if you need anything in future at all. Best Wishes Emily and the Team at Serendipity.

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About Serendipity Diamonds

Serendipity Diamonds create beautiful jewellery—engagement rings, wedding rings and eternity rings—backed by the reassurance of friendly, expert guidance. Their sole aim is to provide the very best service possible. Their small team work tirelessly to deliver the very best guidance, service and finished jewellery. Secure courier deliveries are available Worldwide.

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01983 567283

186 High Street, Ryde, Isle of Wight, PO33 2PN, United Kingdom

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