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Sephora Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sephora | Feefo

3,509 out of 177,985 reviews

Time:

Past year

Trusted Customer

1 month ago

Date of purchase: 30/04/2025

Very good

Quick delivery package was put in safe place a little bit pricy though

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Trusted Customer

1 month ago

Date of purchase: 30/04/2025

Not happy

I ordered a Charlotte tilbury product on 30th April fir a gift, never arrived so last week I finally received an email to my enquiry saying the would send a another one and still hasn’t arrived but...

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Bhavini

Sephora

1 month ago

Hi ,thank you so much for reaching out, and we truly apologise for the delay you’ve experienced. We’re happy to let you know that the issue has now been resolved, and a replacement has been processed. We really appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us at care@sephora.co.uk. We’re here to help! Thank you again for bringing this to our attention. Warm regards, Customer Care

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Ada Lucy

1 month ago

Date of purchase: 30/04/2025

What Ada Lucy said about Sephora:

Avoid at all costs

Still waiting on a refund for an order the was returned back to them on 3 May, it is now 21 May. They’ve breached consumer laws and seem to think they can do what they want

Bhavini

Sephora

1 month ago

Hi, Thank you for taking the time to leave a review. We are very sorry to hear that you have not received a refund for your returned order and that we have fallen short of your expectations. We understand the frustration this has caused and apologise for any inconvenience caused. We take your concerns seriously and would love the opportunity to make things right. We have e-mailed you direct with a solution and wish to resolve this for you as soon as possible. Once again, our sincere apologies for any inconvenience caused. Kind regards, Customer Care

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Fiona Stiles

Glossop Derbyshire

1 month ago

Date of purchase: 30/04/2025

What Fiona Stiles said about Sephora:

Perfume order - Sephora.

The service provided the items ordered promptly & they were packaged carefully. I was very pleased with the service.

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Jolanta

Wells

1 month ago

Date of purchase: 28/04/2025

What Jolanta said about Sephora:

Sephora? Great choice.

All stages of the purchase are carried out without complications, and the products received are consistent with the information placed on the store's website. Sephora meets all these conditions.

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Trusted Customer

1 month ago

Date of purchase: 29/04/2025

Great and quick service

Reliable with some great deals

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Irene

1 month ago

Date of purchase: 26/04/2025

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Trusted Customer

1 month ago

Date of purchase: 29/04/2025

Very prompt.

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Trusted Customer

1 month ago

Date of purchase: 29/04/2025

Fab!

Love shopping there! Fun to relax and to treat yourself!

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Trusted Customer

1 month ago

Date of purchase: 29/04/2025

Great product, great delivery

No hassle or problems.

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About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

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01604968646

BERKSHIRE HOUSE,, 168-173 HIGH HOLBORN,, LONDON, Greater London, WC1V 7AA, United Kingdom