How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sensory Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,824 reviews

natasha everett

Feefo Verified

1 year ago

What natasha everett said about Sensory Direct:

very good service

very good service, quick delivery

Customer Services

Sensory Direct

1 year ago

Thank you for your great review Natasha. We are happy to hear that you were pleased with our Customer Service and fast delivery. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 19/08/2024

Natasha Harrison

Feefo Verified

Birmingham

1 year ago

What Natasha Harrison said about Sensory Direct:

Good quality, work really well.

Fast delivery, easy check out

Customer Services

Sensory Direct

1 year ago

Thank you for your great review Natasha. We are delighted to hear that you were happy with our service, easy checkout and fast delivery times. We hope you come back again soon. Arianne, Customer Services Team.

Date of purchase: 05/08/2024

Trusted Customer

Feefo Verified

1 year ago

Ideal for below 6' people but still holds high quality performance

Works well for me! Made the choice to get one for myself and it works nicely. Ideal for someone shorter than 6' but keeps my stress at bay.

Customer Services

Sensory Direct

1 year ago

Thank you for your excellent review. We are so pleased to hear that you were happy with your purchase and that the products have been beneficial for you and have helped to keep your stress at bay. We hope you come back again soon. Arianne, Customer Services Team.

Date of purchase: 05/08/2024

Trusted Customer

Feefo Verified

1 year ago

Excellent Service

Customer service was very good and my items delivered in excellent time.

Customer Services

Sensory Direct

1 year ago

Thank you for your excellent review. We are pleased to hear that you were happy with our Customer Service and that your items were delivered quickly. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 05/08/2024

Trusted Customer

Feefo Verified

1 year ago

Absolutely delighted with Zebra, he is exactly as described.

Weighted Zebra arrived super quickly. He was received with open arms and is providing cuddles already. He is very well made, smells divine and is just the right weight.

Customer Services

Sensory Direct

1 year ago

Thank you for your wonderful review. We are so pleased to hear that you were happy with the 'Weighted Cuddly Zebra' and that it was delivered quickly. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Date of purchase: 04/08/2024

Trusted Customer

Feefo Verified

1 year ago

Perfect for your sensory needs

Tube is wonderful. Though it was missing a romote and one of the fish was broken, the customer service and excellent way of responding was perfect. Definitely will purchase from sensory direct for...

Customer Services

Sensory Direct

1 year ago

Thank you for your wonderful review. We are so pleased to hear that you were happy with our service and that we were able to help you resolve the issue with your order. We are glad that you are pleased with the 'Weighted Cuddly Seal' and that it has been beneficial for you. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 18/08/2024

Trusted Customer

Feefo Verified

1 year ago

Service Excellent

Excellent quick delivery.

Customer Services

Sensory Direct

1 year ago

Thank you for your positive review. We are delighted to hear that you were happy with our service and fast delivery times. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 18/08/2024

Trusted Customer

Feefo Verified

1 year ago

Excellent quality. Service was good , refunded delivery charge quickly due to later delivery than expected.

Customer Services

Sensory Direct

1 year ago

Thank you for your positive review. We are so pleased to hear that you were happy with the quality of our items and our Customer Service. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Product reviews

Date of purchase: 18/08/2024

Christine Purcell

Feefo Verified

1 year ago

What Christine Purcell said about Sensory Direct:

Thank you and they are so good for children

Thank you so much you so they are so good for children with special needs and they are safe and they are good to stop them from bitting there fingers keep on being them they are very good and when...

Customer Services

Sensory Direct

1 year ago

Thank you for your wonderful review Christine. We are so pleased to hear that you were happy with the 'Chewbuddy Super' and have found these chews beneficial. We hope you come back again soon. Arianne, Customer Services Team.

Date of purchase: 16/08/2024

Sandy Morrissey

Feefo Verified

1 year ago

What Sandy Morrissey said about Sensory Direct:

Fast delivery and very pleased with my product

Customer Services

Sensory Direct

1 year ago

Thank you for your wonderful review Sandy. We're delighted to hear you were happy your product and fast delivery service and . I've passed your comments onto the team, and we look forward to assisting you again in the future. Juliet, Customer Services Team.

Date of purchase: 15/08/2024

Not received a review invite?

Chewbuddy Pl!ng Grab Chew - Navy & Yellow Combo Pack

Chewbuddy Stickman - Single & Twin Packs

View all media (8)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Sensory Direct Reviews

Home Symbols for Visual Timetable Board - Set of 45 KS1/2More reviews of this product (8)View product websitevery pleased will help my son know his routine

Home to School Routine Communication FanMore reviews of this product (3)View product websitewoll help my son know his school routine

Vibration & Massage Tool KitMore reviews of this product (2)View product websiteThe cushion is very good, but the inner material isn't that great and it has gone quite Flat very quickly. It still works well, but isn't built for comfort. The smaller massage can only be used for...Read more

Weighted Cuddly SealMore reviews of this product (70)View product websitePerfect!! Everyone must have one! If you use water bottle or a wheat cushion, then this is a better version of that! A lovely lavender smell and a nice weight with fluffy texture. The only issue is...Read more

Textured Squeeze ShapesView product websiteGood for muscle or movement. Would have been nicer if squishier. Very hard. So can't enjoy as much as I want too. It hurts my fingers.

Chewbuddy Pl ng Grab Chew -Twin NavyMore reviews of this product (13)View product websiteBought for my grandson who loves them.

Sensory Ear Defenders - Dark Blue for Kids & Adults - EarbudezeMore reviews of this product (195)View product websiteNeeded to replace old ones and these are better quality

ARK Goshabunga Grabber - Texture - Red - Standard SoftestMore reviews of this product (1)View product websiteVery strong feel almost indestructible

Lap Pad 2kg Galaxy Purple FleeceMore reviews of this product (3)View product websiteDaughter loves the product.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?