The product was okay however it came full off stains and the projector and light up stick both came broken .
Not to mention they haven’t replied to my complaint it’s nearly been a week …
Customer Services
Sensory Direct
1 year ago
Thank you for your review. We are sorry to hear that you have received faulty/damaged items. We have checked our email boxes and have not received any emails from you, please get into contact with us or call us on 01905 670500 and we can help resolve this issue for you. Arianne, Customer Services Team.
easy to order, delivered on time, good value for money i would recommend them
Customer Services
Sensory Direct
1 year ago
Thank you for your great review Carol. We are delighted to hear that you were happy with your purchase and that it was delivered on time for you. I have passed your comments onto the team and we look forward to assisting you again in the future . Arianne, Customer Services Team.
Thank you for your great review. We are so pleased to hear that you were happy with your purchase and our prompt service. We hope you come back again soon. Arianne, Customer Services Team.
There service was great.
Fast delivery. Well packaged. Nothing bad to say about it. The product is good quality, very Well made. Fit for purpose. I got one for myself & one for my grandaughters...
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Customer Services
Sensory Direct
1 year ago
Thank you for your wonderful review Debbie. We are so pleased to hear that you were happy with the quality of the 'Sensory Cuddle Ball' and the 'Chewbuddy Bangle' and that they have been beneficial for your Granddaughter. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.
Product reviews
Date of purchase: 03/12/2024
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Laura Stratton
Feefo Verified
1 year ago
What Laura Stratton said about Sensory Direct:
They screw keeps coming out of the sensory light and falling apart and my daughter keeps putting it in her mouth so had to bin it. Not got a chance to send back or anything. But very dangerous for...
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Customer Services
Sensory Direct
1 year ago
Thank you for your review Laura. We are sorry to hear that you had this experience with these items, we ensure a leaflet is included to warn our customers about potential choking hazards. The 'Kaleidoscope Lamp' included in your order also comes with a sticker on the box containing information regarding the small parts and states this should be used under supervision at all times. You can return these items back to us by filling out the returns form on the back of the delivery note. Arianne, Customer Services Team.
Date of purchase: 17/11/2024
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Trusted Customer
Feefo Verified
1 year ago
Top Class Service and quality product thankyou . Your website is easy to navigate and full of useful and interesting products . I will shop with you again.
Customer Services
Sensory Direct
1 year ago
Thank you for your great review. We are so pleased to hear that you were happy with our service and the quality of our products. We hope you come back again soon. Arianne, Customer Services Team.
Still quite new but my biys love it and increasing the quiter moments In my house. Used frequently the toys are a bonus tbh especially having kids with Nerodivetsities
Customer Services
Sensory Direct
1 year ago
Thank you for your wonderful review Lucy. We are so pleased to hear that you were happy with your purchase and that the products have been beneficial for your Son's. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.
Fairly Easy site to use it’s more I didn’t know what I was looking for such fast delivery! And the quality and comfort my children had whilst using their ear defenders was so different to recent buys...
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Customer Services
Sensory Direct
1 year ago
Thank you for your great review Courtney. We are delighted to hear that you were happy with the 'Sensory Ear Defenders' and that they have provided your children with comfort. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.
Date of purchase: 14/11/2024
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sharon pitcaithly
Feefo Verified
Fife
1 year ago
What sharon pitcaithly said about Sensory Direct:
Amazing service, delivered quick. Bought from this company a few times. This is first time I have received a faulty product but it looked like someone had opened a box with a knife and cut through...
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Customer Services
Sensory Direct
1 year ago
Thank you for your review Sharon. We are pleased to hear that you were happy with our service and fast delivery times. We are glad that we could help resolve your issue regarding the faulty cushion that you received. We hope you come back again soon. Arianne, Customer Services Team.
Thank you for your great review Lee. We are so pleased to hear that your Grandson is happy with the 'Set of 3 - Light Up Foam Batons', we hope you come back again soon. Arianne, Customer Services Team.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.