How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sensory Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,824 reviews

Trusted Customer

Feefo Verified

1 year ago

Excellent product and service

I bought a sensory tent with lights for my grandson. The tent is small enough to stand in even a small room but large enough for two children. The lights are provided in a range of ways which are...

Customer Services

Sensory Direct

1 year ago

Thank you for your amazing review. We are delighted to hear that you and your Grandson are happy with the 'Igloo Den with Sensory Den Play Bundle' and have found it comforting to use. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Product reviews

Date of purchase: 04/12/2024

Trusted Customer

Feefo Verified

1 year ago

I ordered an array of sensory toys from Sensory Direct, the quality was great and they were all quickly delivered. Thank you.

Customer Services

Sensory Direct

1 year ago

Thank you for your great review. We are so pleased to hear that you were happy with the quality of your purchase and that it was delivered quickly for you. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Date of purchase: 06/12/2024

Grace Campbell

Feefo Verified

1 year ago

Uploaded media

View all media (1)

What Grace Campbell said about Sensory Direct:

Great service

Item selected, paid for and delivered without any fuss at all The pop up cube and lights were a massive hit so very grateful for fast delivery

Customer Services

Sensory Direct

1 year ago

Thank you for your positive review Grace. We are delighted to hear that you were happy with the 'Igloo Den & Winter Wonderland Lights' and that it was delivered quickly for you. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 06/12/2024

Judy Adams

Feefo Verified

1 year ago

What Judy Adams said about Sensory Direct:

Excellent product, service and delivery. Would highly recommend

Customer Services

Sensory Direct

1 year ago

Thank you for your great review Judy. We are so pleased to hear that you were happy with the 'Cuddle Cube - Green' and would recommend us to others. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 06/12/2024

Trusted Customer

Feefo Verified

1 year ago

Ordering was straightforward & very quick delivery.

First time customer from Sensory direct & would definitely recommend & buy again. Couldn’t fault them.

Customer Services

Sensory Direct

1 year ago

Thank you for your positive review. We are delighted to hear that you found ordering with us easy and that your order arrived quickly. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Product reviews

Date of purchase: 03/12/2024

Julie Gould

Feefo Verified

London

1 year ago

What Julie Gould said about Sensory Direct:

Very quick quick efficient service. Great delivery time.

Customer Services

Sensory Direct

1 year ago

Thank you for your great review Julie. We are so pleased to hear that you were happy with our service and that your order was delivered quickly for you. We hope you come back again soon. Arianne, Customer Services Team.

Date of purchase: 27/11/2024

Celeste Fluharty

Feefo Verified

1 year ago

What Celeste Fluharty said about Sensory Direct:

I ordered my granddaughter a grab bag with ear defenders. They arrived the next day. Very good quality. Will definitely buy from them again!

Customer Services

Sensory Direct

1 year ago

Thank you for your positive review Celeste. We are so pleased to hear that you were happy with the quality of the 'Essential Grab Bag - Without Oral Chewys' and that it was delivered quickly for you. We hope you come back again soon. Arianne, Customer Services Team.

Date of purchase: 04/12/2024

Karim Khan

Feefo Verified

1 year ago

What Karim Khan said about Sensory Direct:

Everything

Customer Services

Sensory Direct

1 year ago

Thank you for your positive review Karim. We are delighted to hear that you would rate us 5 stars, we hope you come back again soon. Arianne, Customer Services Team.

Date of purchase: 04/12/2024

Trusted Customer

Feefo Verified

1 year ago

Poor quality

Service was OK but goods very poor quality not worth the money

Customer Services

Sensory Direct

1 year ago

Thank you for your review. We are sorry to hear that you were not impressed with the quality of the items you ordered. If you are not happy with your order we do accept returns within 30 days of receipt, and we can issue you with a full refund. Arianne, Customer Services Team.

Date of purchase: 04/12/2024

Jan Byrne

Feefo Verified

1 year ago

What Jan Byrne said about Sensory Direct:

Excellent!

Such a great service. So easy to order with emails confirming order and delivery. The delivery is also very quick.

Customer Services

Sensory Direct

1 year ago

Thank you for your great review Jan. We are so pleased to hear that you were happy with our service, regular updates and fast delivery times. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Date of purchase: 20/11/2024

Not received a review invite?

Chewbuddy Pl!ng Grab Chew - Navy & Yellow Combo Pack

Chewbuddy Stickman - Single & Twin Packs

View all media (8)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Sensory Direct Reviews

Igloo Den With Sensory Den Play Bundle - SPECIAL OFFER of £46.99 OFF!More reviews of this product (2)View product websiteBrilliant product does exactly what it advertises

Igloo Den & Winter Wonderland LightsMore reviews of this product (4)View product websiteThe cube was used as soon as it arrived. Our 5 year old loved it straight away and certainly averted a meltdown after coming home from school. Definitely getting another one or two so they can be...Read more

Cuddle Cube-GreenMore reviews of this product (32)View product websiteExcellent quality material and manufacture As described

Sensory Cuddle Ball-NavyMore reviews of this product (43)View product websiteI’m fairly new to sensory items., but this looked suitable for the young person I was buying for.

Christmas Sensory Toy Gift BoxMore reviews of this product (1)View product websiteBought for Grandson for Christmas and my daughter said it all looks great and there is a nice choice of items for him to enjoy.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?