Great service and attention to the customers' needs. I used both online chat and phone calls to clarify I was making the correct purchase and both were helpful.
The service was brilliant. Ordered late in the evening, but despatched next day and received day after that. Rang them to ask about dispatch morning after on line order and lady was very helpful and...
Product arrived in a condition that it was not even useable.
Sensory Direct
Sensory Direct
10 years ago
Hi. I am am sorry that you have had issues with your product and that nobody has got back to you. The cushion has a simple valve which is simply inflated by blowing into it. It does not require much air and therefore a pump is not usually required. I have left a message on your voicemail to discuss this and hopefully reach a satisfactory outcome for you.
Andrew
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.