SeaLink Kangaroo Island Reviews

Thank you for your feedback on your trip to Kangaroo Island. Our ferries are designed for passenger safety and comfort on the crossing to Kangaroo Island. At times the crossing may be uncomfortable due to weather conditions outside of our control. We will do everything we can to assist passengers who experience discomfort, and one proven method to help reduce the severity of seasickness is to ensure that the patient is kept cool. Our on-board seasickness advisory cards advise passengers suffering from seasickness to remove excess jackets and warm clothing as part of the strategies they can use to assist in feeling better. We keep our passenger lounges cool as we find that this does substantially reduce discomfort on days when the weather is inclement or windy. You may also choose to sit outside in the sunshine on such days – this is a beautiful way to travel! I apologise that you felt this was too cool, and am happy to review the level of air conditioning temperatures on fine days. Again, thank you for taking the time out to provide your feedback to us. Yours faithfully Cathleen Wallis Marine Operations and Service Manager

Thank you for your feedback on your trip to Kangaroo Island. In relation to your comment about the air conditioning, our ferries are designed for passenger safety and comfort on the crossing to Kangaroo Island. At times the crossing may be uncomfortable due to weather conditions outside of our control. We will do everything we can to assist passengers who experience discomfort, and one proven method to help reduce the severity of seasickness is to ensure that the patient is kept cool. Our on-board seasickness advisory cards advise passengers suffering from seasickness to remove excess jackets and warm clothing as part of the strategies they can use to assist in feeling better. We keep our passenger lounges cool as we find that this does substantially reduce discomfort on days when the weather is inclement or windy. You may also choose to sit outside in the sunshine on such days – this is a beautiful way to travel! I apologise that you felt this was too cool, and am happy to review the level of air conditioning temperatures on fine days. We can confirm that the SeaLink Coach transfer may have arrived late due to the number of hotel drop offs that night, there were at least 19 stops. Based on the time sheet of the driver, we estimate that the coach may have been delayed by up to 15-20 minutes. If the coach was any later than this, can you please provide further detail and will be happy to look into this. Again, thank you for taking the time out to provide your feedback to us. Yours faithfully Cathleen Wallis Marine Operations and Service Manager