My booking of Burgie House was straightforward to make and pretty easy to manage. Step by step, I was guided through the booking in a way that was easy to understand. Thank you for your assistance.
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Excellent that you found our booking process straightforward and easy to complete. We have tried our best to ensure the new website is as user friendly as possible so any feedback is certainly helpful! Glad the team were able to assist with your booking and we hope to be of help with your holiday plans again in the future.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Thank you for your feedback, we are delighted to hear this wonderful house was exactly as your imagined, it sounds like you all had a fabulous break away! We are pleased the owners could help with your extra requests, it sounds like a special weekend was had by all!
Great to hear you rated our service excellent and found the team helpful! Perhaps we shall hear from you again soon if you ever wish to re book.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Totally agree it’s a great house, sounds like you all had a lovely time enjoying the lodge and location. Please don't hesitate to get in touch if you wish to re book.
Fantastic service - brilliant communication and very helpful :)
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Fabulous to hear you found our service brilliant and helpful, many thanks for taking the time to leave a review.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Thank you for your excellent comments, great to hear you found the lodge and location excellent and would recommend to friends/ family. We hope we can help again in the future.
Date of purchase: 20/02/2016
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Trusted Customer
Feefo Verified
London
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Easy to get hold of, great communication, simple website
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Thank you for your review. Fabulous to hear that you found our website straight forward and team hear easy to communicate with. Glad that we could help with your holiday plans.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Sounds like you had an absolutely fantastic week at this Baronial Castle. Great to hear you found the castle spacious enough for all generations to make the most out of their stay and also enjoyed exploring the local area and grounds. We hope we may be able to be of help again in the future when you wish to return.
Date of purchase: 27/02/2016
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Feefo Verified
10 years ago
Very helpful
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
So pleased you found our service helpful, thank you for taking the time to leave feedback its always invaluable!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Wow, sounds like you all had a wonderful time at this unique castle, enjoying the art work, open fires and grounds. We would be delighted to help with a return visit for you all and look forward to hearing from you again in the future! P.s Don't forget to claim your loyalty discount next time...
The location and decor of Forter castle were excellent and we had a marvellous stay. My friends did however complain that the bedrooms were very cold and Margaret the housekeeper confirmed that the...
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Harriet
Scotts Castle Holidays
9 years ago
Thank you for your feedback. The owners took on board your comments and during the spring and summer months of 2016 installed a brand new heating system and insulated every room in the castle. We do apologise that the rooms were cold during your visit and should you return the owners, Dan and Katherine, have given a personal guarantee that this would no longer be the case.
Date of purchase: 22/02/2016
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Trusted Customer
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hillegom holland
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
had to change dates and they where very helpfull.also ery friendly on the telephone. really good!!!
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
So pleased we could help with your holiday plans and get the dates adjusted for you as requested. Thank you for taking the time to review our service, any feedback is much appreciated and we hope we can be of help again in the future!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Great to hear you had a brilliant stay at this charming Country House. Beds are very much personal preference as I am sure you will agree but thank you for your comments we will of course pass these on for review, and hope to be of help again in the future with any plans you may have.
Date of purchase: 12/02/2016
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Trusted Customer
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Sverige
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Utmärkt
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
We are delighted that you found our service excellent and hope to hear from you again in the future.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Thank you for your review. Perfect to hear that you found this Magnificent Mansion clean and beautiful. If you would ever like to re book, don't forget to claim your loyalty discount next time.
Thank you so much for the great feedback, it was lovely to help with your plans for the holiday!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
10 years ago
We agree! This fairy tale castle is perfect for a special get together, so glad it was all you hoped for and we would be delighted to help with any future holiday plans.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
