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Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

553 out of 11,090 reviews

Past year

Trusted Customer

Feefo Verified

1 month ago

Very smooth

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for sharing your feedback. We are delighted to hear you found the service to be very smooth and we appreciate you booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 19/05/2026

Trusted Customer

Feefo Verified

1 month ago

We dealt with Tembi Xavier. He was not only patient with us, but provided the best service. He was just the loveliest person when we spoke yo him. He provided clear information and helpful guidance....

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for your lovely feedback. We’re delighted to hear Tembi provided such patient, helpful and friendly service. We’ll be sure to pass on your kind comments to him and thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 24/05/2026

Mr Lee Wiltshire

Feefo Verified

GBR

1 month ago

What Mr Lee Wiltshire said about Sandals Resorts:

Very disappointed that after 3 previous bookings where I was allowed NHS discount, this time, as I am NHS but not clinical (I am Director of Facilities at a large Acute hospital) I did not get 10 %...

Charlie

Sandals Resorts

1 month ago

Hi Lee, Thank you for sharing your feedback. We are sorry to hear about your concerns and we will make sure to share your comments with the relevant team members. Thank you for booking with us and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 23/05/2026

Trusted Customer

Feefo Verified

1 month ago

The sales consultant was friendly, helpful and efficient. It was a pleasure to speak with her.

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for your feedback. We’re delighted to hear the sales consultant was friendly, helpful and efficient, and that you enjoyed speaking with her. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 22/05/2026

Mr Kenneth Prentice

Feefo Verified

GBR

1 month ago

What Mr Kenneth Prentice said about Sandals Resorts:

Rosemarie was absolutely spot on. Very informative and very helpful. Was a pleasure to deal with her. Definitely an asset to your brand.

Charlie

Sandals Resorts

1 month ago

Hi Kenneth, Thank you for your feedback. We’re delighted to hear Rosemarie was helpful and informative and we will make sure to pass on your lovely comments. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 26/05/2026

Trusted Customer

Feefo Verified

1 month ago

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 22/05/2026

Miss Megan Marsh

Feefo Verified

GBR

1 month ago

What Miss Megan Marsh said about Sandals Resorts:

Paola was absolutely fantastic to deal with on the phone , she made everything so easy for us , knew the answer to every question we asked just a great customer service agent and a credit to the team...

Charlie

Sandals Resorts

1 month ago

Hi Megan, Thank you for your lovely feedback. We’re delighted to hear Paola made everything so easy for you and provided such fantastic service. We'll be sure to pass along your comments and thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 26/05/2026

Mr Graham Dennett

Feefo Verified

GBR

1 month ago

What Mr Graham Dennett said about Sandals Resorts:

Very knowledgeable and good advice. Not a pushy salesperson which was nice.

Charlie

Sandals Resorts

1 month ago

Hi Graham, Thank you for your feedback. We’re delighted to hear you received knowledgeable advice from our agent and enjoyed the relaxed, helpful service. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 22/05/2026

Trusted Customer

Feefo Verified

1 month ago

Judy was very informative, loved speaking to her. We’ve been booking with sandals for years and always prefer to speak to a member of the team rather than book through the website, so much more...

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for your lovely feedback. We’re delighted to hear Judy was so informative and that you enjoyed speaking with her. We truly appreciate your continued loyalty over the years and thank you for always booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 26/05/2026

Trusted Customer

Feefo Verified

1 month ago

Online booking failed, we had a phone call back within minutes to finalise the booking over the phone with no further problems.

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for sharing your feedback. We’re sorry to hear you experienced problems booking on the website, and we will make sure to share your comments with the relevant team. However, we’re pleased to hear you received a call back minutes after and were able to complete your booking. Thank you for choosing to book with us. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 23/05/2026