Service was poor in many places with some staff rude and miserable
Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Anthony,
Thank you for sharing your feedback. We are truly sorry to hear about your concerns and will make sure to share all of your comments with the relevant team members for review.
Many thanks,
Sandals Resorts
Date of purchase: 10/07/2025
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Trusted Customer
Feefo Verified
12 months ago
The butler service is a real treat, they were very friendly and accommodating. We thoroughly enjoyed being spoilt.
Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Julie,
Thank you for sharing your feedback! We're glad to hear you enjoyed the beach, great food, and friendly staff. We appreciate you sharing your comments about the decor and will make sure to share your feedback with the resort team. It was a pleasure having you stay with us, and we hope to see you again soon.
Many thanks,
Sandals Resorts
Hi Adrian,
Thank you for sharing your lovely feedback with us. We are delighted to hear you had a relaxing stay and found the staff and food both to be excellent. It was a pleasure having you stay with us at Sandals Grenada, and we hope to see you again soon.
Many thanks,
Sandals Resorts
Hi Todd,
Thank you for sharing your wonderful feedback. We're glad to hear you had such an enjoyable holiday and that the staff was excellent throughout your stay. It was an absolute pleasure having you with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Hi Tina,
Thank you for the lovely review! We're so glad to hear you had another fantastic stay at Sandals Royal Plantation. It’s always a pleasure to welcome you back, and we’ll be sure to pass along your kind words to the team. We love having you stay with us, and we hope to see you soon.
Many thanks,
Sandals Resorts
Date of purchase: 03/07/2025
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CARL PALMER
Feefo Verified
Norwich
12 months ago
What CARL PALMER said about Sandals Resorts:
The service was absolutely superb and with a very friendly Grenadian style.
Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Carl,
Thank you for sharing your lovely feedback. We're so pleased to hear you and your wife had an excellent holiday and enjoyed many aspects of your stay. It was a pleasure having you with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Staff very robotic , very few showed any personality.
Heidi in the swim up bar Royal side was excellent and most evening restaurants had one or two with a bit of banter the rest were polite but not...
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Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Stephen,
Thank you for sharing your feedback. We're glad you enjoyed the resort overall and appreciated the dining and Heidi’s great service. We’re sorry some aspects didn’t meet your expectations, and we will make sure to share all of your comments with the relevant team members to ensure they are aware. It was a pleasure having you with us, and we hope to welcome you back.
Many thanks,
Sandals Resorts
Service was on par with was what we have come to expect from the great sandals brand.
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Charlie
Sandals Resorts
12 months ago
Hi,
Thank you for sharing your feedback! It's great to hear you and your wife had a relaxing 12-day stay in beautiful Antigua and thoroughly enjoyed your holiday. It was a pleasure having you with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Very good and very friendly. Really good place and restaurants were great. Food was amazing. We didn’t want for anything. Everything was catered for and nothing was too much trouble.
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Charlie
Sandals Resorts
12 months ago
Hi Donna,
Thank you for sharing your feedback! We're thrilled to hear you had such a wonderful stay and that your husband's birthday was made extra special by our wonderful team. It was an absolute pleasure having you stay with us at Sandals Grenada, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Generally excellent - very friendly and helpful staff though sometimes the front desk didn’t seem to have all the information correct (see previous comment).
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.