Hi Janice,
Thank you for your feedback. We're glad you enjoyed the resort, food, and friendly atmosphere. We're sorry to hear about your concerns, and we will be sure to share all of your comments with the relevant team members to ensure they are aware. It was a pleasure having you with us, and we hope to see you again soon.
Many thanks,
Sandals Resorts
Top service from start to finish nothing was too much trouble well and truly spoilt thank you
Product reviews
Charlie
Sandals Resorts
11 months ago
Hi Jade,
Thank you Jade and Gary for your wonderful feedback. It’s fantastic to hear that you had such a relaxing and memorable stay. We’re so glad Marvin, Bebeato, Vanya, and Omar helped make your experience extra special. It was a pleasure having you with us at Sandals Royal Plantation, and we look forward to to your next visit.
Many thanks,
Sandals Resorts
All the staff we encountered were extremely helpful and friendly.
Product reviews
Charlie
Sandals Resorts
11 months ago
Hi Debra,
Thank you for sharing your feedback! We are pleased to hear you enjoyed the resort and found the staff and service both to be excellent. We appreciate your comments regarding the restaurants and facilities being limited, and we'll make sure to share your feedback with the relevant team members. It was a pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 19/03/2025
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VANESSA IRISH
Feefo Verified
Waterford
12 months ago
What VANESSA IRISH said about Sandals Resorts:
Overall excellent
Product reviews
Charlie
Sandals Resorts
11 months ago
Hi Vanessa,
Thank you for sharing your wonderful feedback. We are delighted to hear you found the resort to be beautiful with excellent food and drinks. We love to know the staff made your stay so special, and we hope to welcome you back soon for another memorable stay.
Many thanks,
Sandals Resorts
Service was second to none, nothing was too much trouble
Product reviews
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Charlie
Sandals Resorts
12 months ago
Hi,
Thank you for your lovely feedback! We're so glad you enjoyed the beautiful surroundings, delicious food, and warm, welcoming staff. We are delighted to hear you would definitely return to Sandals Grande Antigua, and we hope to see you again soon.
Many thanks,
Sandals Resorts
All the staff were extremely friendly, polite and listened. There were a couple of members of staff that we would like to specially mention, so could the senior managers please pass on a special...
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Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Gary,
Thank you for your feedback. We're glad you had a great stay and appreciated the service from Dr. Judy, Phillip, Laurence, Tamara, and Glenda—we'll be sure to pass that along. We are sorry to hear about your concerns; we will make sure to share all of your comments with the relevant team members to ensure they are aware. It was an absolute pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 21/06/2025
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Trusted Customer
Feefo Verified
12 months ago
Service was poor in general across the resort. We had some helpful people at times but overall not good
Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Katie,
Thank you for sharing your feedback. We're glad to hear you had an overall lovely experience and enjoyed the hotel and restaurants. We appreciate you sharing your concerns and will make sure to share all of your comments with the relevant team members for review. It was a pleasure having you stay with us at Sandals Barbados.
Many thanks,
Sandals Resorts
Date of purchase: 11/07/2025
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Mr Hazel Whale
Feefo Verified
Orton on the Hill
12 months ago
What Mr Hazel Whale said about Sandals Resorts:
Continue to keep up the high standards. I made the booking via telephone with Paola of Sandals and email confirmation was received immediately confirming the booking.
Charlie
Sandals Resorts
12 months ago
Hi Hazel,
Thank you for sharing your lovely feedback with us. We are delighted to hear Paola made your booking process smooth and efficient. We look forward to welcoming you soon!
Many thanks,
Sandals Resorts
Poor service . Over priced . Poor quality food . Staff need more training .
Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Suzanne,
Thank you for sharing your feedback. We are truly sorry to hear about your concerns and will make sure to share all of your comments with the relevant team members for review. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you.
Many thanks,
Sandals Resorts
99% of the staff were great and very welcoming. However, we had 2 or 3 occasions where the staff made you feel like your were an inconvenience.
Dinos/The Mariner - absolute chaos and the staff do...
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Product reviews
Charlie
Sandals Resorts
12 months ago
Hi Melanie,
Thank you for sharing your feedback! We are pleased to hear you had an amazing stay overall. We appreciate your concerns and will make sure to share all your comments with the resort team for review. It was a pleasure having you with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.