How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

554 out of 11,089 reviews

Past year

Ms Janice Martin

Feefo Verified

GBR

1 month ago

What Ms Janice Martin said about Sandals Resorts:

Spoke to Molly, she was so helpful and explained everything whilst making the booking. She was very polite and a pleasure to deal with

Charlie

Sandals Resorts

1 month ago

Hi Janice, Thank you for your lovely feedback. We’re delighted to hear Molly was so helpful and took the time to explain everything clearly to you. We will make sure to pass your nice comments on and thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 29/05/2026

Mr Russell Marchant

Feefo Verified

GBR

1 month ago

What Mr Russell Marchant said about Sandals Resorts:

Dry quick and easy, Simone was very helpful as not the simplest as we were utilising our free night and a voucher.

Charlie

Sandals Resorts

1 month ago

Hi Russell, Thank you for your feedback. We’re delighted to hear the booking process was quick and easy. We’ll be sure to pass on your kind comments to Simone. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 29/05/2026

Trusted Customer

Feefo Verified

1 month ago

Discounts and deals not clear and not shown at checkout

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for your feedback. We’re sorry to hear that the discounts and deals were not clear or visible at checkout, and we will share your comments with the relevant team for review. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 28/05/2026

Trusted Customer

Feefo Verified

1 month ago

Little difficult when browsing for best room, date, flight and deal that the system reverts to star all over again.

Date of purchase: 24/05/2026

Miss Cheryl-Ann Weaver

Feefo Verified

GBR

1 month ago

What Miss Cheryl-Ann Weaver said about Sandals Resorts:

Was quick and consultant was knowledgeable.

Date of purchase: 28/05/2026

Trusted Customer

Feefo Verified

1 month ago

Very good very helpful very clear exceptional

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for your lovely feedback. We’re delighted to hear you found the service helpful, clear and exceptional. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 28/05/2026

Mrs Yvonne Hrusa

Feefo Verified

GBR

1 month ago

What Mrs Yvonne Hrusa said about Sandals Resorts:

Very helpful always responded to emails very quickly. Gave me some options based on my criteria and were very pleasant and friendly, was able to book, what I believe, was the option best suited to my...

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for your lovely feedback. We’re delighted to hear you found the team helpful, friendly and responsive throughout the booking process, and that they were able to find the best option for your needs. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 28/05/2026

Debbie

Feefo Verified

GBR

1 month ago

What Debbie said about Sandals Resorts:

Molly was brilliant in helping me to book our next Sandals holiday, very helpful, informative & friendly and the whole process from start to finish was less than half an hour. I received the...

Charlie

Sandals Resorts

1 month ago

Hi Deborah, Thank you for your feedback. We’re delighted to hear Molly provided such helpful, friendly and efficient service and made the booking process so easy for you. We will make sure to share your lovely comments with her and thank you for booking with us! Many thanks, Sandals Resorts

Date of purchase: 28/05/2026

Mr Michael Roberts

Feefo Verified

GBR

1 month ago

What Mr Michael Roberts said about Sandals Resorts:

I was booking on line but their was a problem with my payment going through. Your agent phoned me within a few minutes and completed the booking with me

Charlie

Sandals Resorts

1 month ago

Hi Michael, Thank you for your feedback. We’re sorry to hear you experienced an issue with your online payment, but we’re pleased our agent was able to call you and complete your booking. We will make sure to share all of your comments with our team. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 26/05/2026

Trusted Customer

Feefo Verified

1 month ago

Very smooth

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for sharing your feedback. We are delighted to hear you found the service to be very smooth and we appreciate you booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 19/05/2026