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Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

554 out of 11,088 reviews

Past year

Mr Stewart Henderson

Feefo Verified

GBR

1 month ago

What Mr Stewart Henderson said about Sandals Resorts:

Our consultant was friendly, patient and helpful - she really gave a great first impression of sandals - thank you so much

Charlie

Sandals Resorts

1 month ago

Hi Stewart, Thank you for your lovely feedback. We’re delighted to hear our agent was friendly, patient and helpful, and thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 06/06/2026

Trusted Customer

Feefo Verified

1 month ago

Charlie

Sandals Resorts

28 days ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and thank you for booking with us. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 03/06/2026

Mr Mark Sutcliffe

Feefo Verified

GBR

1 month ago

What Mr Mark Sutcliffe said about Sandals Resorts:

In short, my booking experience with all the Sandals Consultants I have dealt with has been truly excellent, very helpful, pleasant and reassuring. Now what else could you wish for? Well you don't...

Charlie

Sandals Resorts

28 days ago

Hi Mark, Thank you for your wonderful feedback. We’re delighted to hear that your experience with our agents has been so positive and helpful. We really appreciate your kind words and thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 02/06/2026

Ms Gillian Shaw

Feefo Verified

GBR

1 month ago

What Ms Gillian Shaw said about Sandals Resorts:

Lindsay in you're Sandals Select team has been outstanding, very professional, helpful and a real credit to you, thank you Lindsay and we look forward to St Lucia this year and St Vincent’s next year...

Charlie

Sandals Resorts

28 days ago

Hi Gillian, Thank you for your feedback. We’re delighted to hear you found Lindsay to be very professional and helpful. We will be sure to pass on your lovely comments, and thank you for booking with us. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 29/05/2026

Mrs Linda Wager

Feefo Verified

GBR

1 month ago

What Mrs Linda Wager said about Sandals Resorts:

Hello our holiday was booked for 30.5.2026. Unfortunately our flight to Montego Bay was diverted three hours into flight back to Shannon, Ireland. One engine failed. On returning home an e-mail...

Charlie

Sandals Resorts

28 days ago

Hi Linda, Thank you for your feedback. We’re sorry to hear about your flight disruption, but delighted Emm was able to assist so quickly with your new booking. We truly appreciate your continued loyalty and it’s always a pleasure having you stay with us. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 01/06/2026

Trusted Customer

Feefo Verified

1 month ago

The website is difficult to use and hard to find flight and hotel prices. You have to go back and forth to find prices, and it resets the page back to the beginning, which becomes frustrating....

Charlie

Sandals Resorts

1 month ago

Hi, Thank you for sharing your feedback. We are truly sorry to hear about your concerns, and we will make sure to share all of your comments with the relevant team members for review. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Trusted Customer

1 month ago

Thanks for the reply

Date of purchase: 25/05/2026

Mrs Sarah Koop

Feefo Verified

GBR

1 month ago

Date of purchase: 25/05/2026

Mrs Trudy Davies

Feefo Verified

GBR

1 month ago

What Mrs Trudy Davies said about Sandals Resorts:

All good, straight forward and hassle free - getting us the room etc we wanted

Charlie

Sandals Resorts

28 days ago

Hi Trudy, Thank you for your feedback. We’re delighted to hear everything was straightforward and that we were able to get you the room you wanted. Thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 26/05/2026

Mr Mark Joslin

Feefo Verified

GBR

1 month ago

What Mr Mark Joslin said about Sandals Resorts:

Paola was absolutely excellent 🙌

Charlie

Sandals Resorts

28 days ago

Hi Mark, Thank you for your lovely feedback. We’re pleased to hear you found Paola to be excellent and thank you for choosing to book with us. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 06/01/2026

Trusted Customer

Feefo Verified

1 month ago

Sarah was excellent when we booked. She was friendly and knowledgeable and steered us through the booking proses brilliantly.

Charlie

Sandals Resorts

28 days ago

Hi, Thank you for your feedback! We’re delighted to hear Sarah was so friendly and knowledgeable throughout your booking experience. We’ll be sure to pass on your kind comments to her and thank you for booking with us! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 06/01/2026