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Sandals Resorts Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sandals-resorts | Feefo

2,279 out of 10,353 reviews

Time:

Past year

Ralph Curnow

5 days ago

Date of purchase: 07/06/2025

What Ralph Curnow said about Sandals Resorts:

Lovely stay and at great resort.

The service was very good. Almost all the staff we encountered were excellent, friendly and seamed genuinely happy you had picked their island, they wanted you to enjoy your stay and always asked if...

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Charlie

Sandals Resorts

4 days ago

Hi Ralph, Thank you for sharing your feedback. We're delighted to hear you enjoyed the beauty of the resort, the food, and the warm hospitality of our team. We also appreciate your comments regarding areas for improvement, which will be shared with the relevant team members for review. It's great to hear you had a wonderful stay with us, and we hope to welcome you back soon. Many thanks, Sandals Resorts

Trusted Customer

5 days ago

Date of purchase: 18/05/2025

Not worth it, food ok, atmosphere awful

Service was mainly poor - especially getting drinks around the pool. Along with the over the top load mouths who clearly were there to drink as much as possible. The entertainment might as well as...

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John Hutchinson

Darwen Lancashire (UK)

6 days ago

Date of purchase: 30/05/2025

What John Hutchinson said about Sandals Resorts:

Service was good, not excellent.

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PHILIP HAYES

Peterborough

6 days ago

Date of purchase: 06/06/2025

What PHILIP HAYES said about Sandals Resorts:

Get spoiled in luxury

Helpful and friendly staff, in particular Sade and Simeon in Club room services

Product reviews

MATTHEW ASHTON

Manchester (UK)

6 days ago

Date of purchase: 05/06/2025

What MATTHEW ASHTON said about Sandals Resorts:

Amazing staff and resort

Excellent service throughout the holiday

Product reviews

Charlie

Sandals Resorts

5 days ago

Hi Matthew, Thank you for sharing your wonderful feedback. We're thrilled you had an amazing stay and truly appreciate your kind words about our staff. We also appreciate your suggestions regarding the bathrooms; we’ll be sure to pass them along to the resort team. It was an absolute pleasure having you stay with us, and we look forward to welcoming you back. Many thanks, Sandals Resorts

MICHAEL BUTLER

Chatham

6 days ago

Date of purchase: 05/06/2025

What MICHAEL BUTLER said about Sandals Resorts:

5 star resort with 4 star accommodation

We thought all the staff were fantastic and couldn't do enough for you.

Product reviews

Charlie

Sandals Resorts

5 days ago

Hi Michael, Thank you for sharing your review. It's great to hear you had a very relaxing time with us and found the staff to be excellent throughout your stay. We appreciate your comments regarding the room and will make sure to share your feedback with the relevant team members. It was a pleasure having you, and we look forward to your next visit. Many thanks, Sandals Resorts

Trusted Customer

7 days ago

Date of purchase: 29/05/2025

Good stay could be beter

Overall very good staff work hard and are friendly

Product reviews

Diana Patton

Bromborough

7 days ago

Date of purchase: 05/06/2025

What Diana Patton said about Sandals Resorts:

Dizzy and Jim’s home from home

We were made to feel very special and part of the Sandals family, everyone went out of their way to make us feel very comfortable and nothing was any trouble. The little touches like the home made...

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JANE SCRIVENER

Biggin hill , kent

7 days ago

Date of purchase: 05/06/2025

What JANE SCRIVENER said about Sandals Resorts:

Great location in need of a lot of renovation

asked for ice 3 nights running and had to call many times each time before it arrived , over an hour wait . we ended up taking it back with us from the bar but as club sandals this should of been...

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Great location in need of a lot of renovation

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Charlie

Sandals Resorts

6 days ago

Hi Jane, Thank you for your feedback. We're sorry to hear about your experience and will make sure to share your comments with our team so that they are aware. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you. Many thanks, Sandals Resorts

JACQUELINE O'CONNELL

London

7 days ago

Date of purchase: 04/06/2025

What JACQUELINE O'CONNELL said about Sandals Resorts:

Beautiful resort

Excellent service by each and every staff member at sandals

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About Sandals Resorts

Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.

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020 7590 0244

135 Fulham Road, London, Greater London, SW3 6RT, United Kingdom

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Sandals Resorts Reviews

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