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Sandals Resorts Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sandals-resorts | Feefo

2,273 out of 10,342 reviews

Time:

Past year

PHILIP HAYES

Peterborough

4 days ago

Date of purchase: 06/06/2025

What PHILIP HAYES said about Sandals Resorts:

Get spoiled in luxury

Helpful and friendly staff, in particular Sade and Simeon in Club room services

Product reviews

MATTHEW ASHTON

Manchester (UK)

5 days ago

Date of purchase: 05/06/2025

What MATTHEW ASHTON said about Sandals Resorts:

Amazing staff and resort

Excellent service throughout the holiday

Product reviews

Charlie

Sandals Resorts

3 days ago

Hi Matthew, Thank you for sharing your wonderful feedback. We're thrilled you had an amazing stay and truly appreciate your kind words about our staff. We also appreciate your suggestions regarding the bathrooms; we’ll be sure to pass them along to the resort team. It was an absolute pleasure having you stay with us, and we look forward to welcoming you back. Many thanks, Sandals Resorts

MICHAEL BUTLER

Chatham

5 days ago

Date of purchase: 05/06/2025

What MICHAEL BUTLER said about Sandals Resorts:

5 star resort with 4 star accommodation

We thought all the staff were fantastic and couldn't do enough for you.

Product reviews

Charlie

Sandals Resorts

4 days ago

Hi Michael, Thank you for sharing your review. It's great to hear you had a very relaxing time with us and found the staff to be excellent throughout your stay. We appreciate your comments regarding the room and will make sure to share your feedback with the relevant team members. It was a pleasure having you, and we look forward to your next visit. Many thanks, Sandals Resorts

Trusted Customer

5 days ago

Date of purchase: 29/05/2025

Good stay could be beter

Overall very good staff work hard and are friendly

Product reviews

Diana Patton

Bromborough

5 days ago

Date of purchase: 05/06/2025

What Diana Patton said about Sandals Resorts:

Dizzy and Jim’s home from home

We were made to feel very special and part of the Sandals family, everyone went out of their way to make us feel very comfortable and nothing was any trouble. The little touches like the home made...

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Product reviews

JANE SCRIVENER

Biggin hill , kent

5 days ago

Date of purchase: 05/06/2025

What JANE SCRIVENER said about Sandals Resorts:

Great location in need of a lot of renovation

asked for ice 3 nights running and had to call many times each time before it arrived , over an hour wait . we ended up taking it back with us from the bar but as club sandals this should of been...

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Product reviews

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Great location in need of a lot of renovation

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Charlie

Sandals Resorts

4 days ago

Hi Jane, Thank you for your feedback. We're sorry to hear about your experience and will make sure to share your comments with our team so that they are aware. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you. Many thanks, Sandals Resorts

JACQUELINE O'CONNELL

London

6 days ago

Date of purchase: 04/06/2025

What JACQUELINE O'CONNELL said about Sandals Resorts:

Beautiful resort

Excellent service by each and every staff member at sandals

Product reviews

ANDREW TREVIS

Littlehampton

6 days ago

Date of purchase: 04/06/2025

What ANDREW TREVIS said about Sandals Resorts:

Honeymoon of a Lifetime

Faultless! Nothing was ever too much and we couldn’t have had a better time.

Product reviews

Mrs Anne Cole

Blyth Northumberland

7 days ago

Date of purchase: 03/06/2025

What Mrs Anne Cole said about Sandals Resorts:

I find the staff at Elite Vacations in London where I book to be helpful and professional and efficient

Charlie

Sandals Resorts

4 days ago

Hi Anne, Thank you for leaving us a 5-star rating! We are delighted to see you enjoyed your stay, and we hope to welcome you back soon. Many thanks, Sandals Resorts

Llinos Morris

7 days ago

Date of purchase: 03/06/2025

What Llinos Morris said about Sandals Resorts:

Terrible. Staff so rude

Product reviews

Charlie

Sandals Resorts

4 days ago

Hi Llinos, Thank you for sharing your feedback. We are sorry to hear you're unhappy with your overall sandal experience. Please be assured that your concerns will be shared with the relevant team members to ensure they are aware and can review them accordingly. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you. Many thanks, Sandals Resorts

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About Sandals Resorts

Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.

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020 7590 0244

135 Fulham Road, London, Greater London, SW3 6RT, United Kingdom

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Sandals Resorts Reviews

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