Sanctuary Bathrooms Reviews

Good afternoon, Thank you very much for your kind words, for recommending us, and for your glowing feedback. We absolutely want to do our best for our customers, so it's great to hear when people say they will use us again and share our name to others. It is great that you love the products too - please don't hesitate to drop us a picture showing them installed. We'd love to see it! Thank you again for your comments. We really do appreciate it! Kind regards Mark

Good afternoon Thank you very much for your super review. It really means a lot, and we're glad that you enjoyed the fast delivery and the product ordered. Kind regards Mark

Good afternoon Kay, Thank you very much for your valued feedback. I would state from the outset that all comments are taken onboard and acted upon where possible. Firstly, in relation to the assisted delivery, I am sorry that this service was unavailable and affected the ability to order the bath you wanted on this occasion. I have taken steps to have this removed from our delivery page. It is a service that we did offer and whilst the option to use this was turned off, the information was unfortunately left on. We will do another quick check to see if any other references are also removed. Thank you for bringing this matter to our attention and apologies again for the inconvenience this caused. In relation to checking the items, we just ask that the items are checked on arrival and reported to us within 48 hours of receipt, just so we can raise this with suppliers so please be assured there is support in this instance. Despite this, I am glad that you love the products and found our pricing to be competitive. We do try our best to offer the very best for our customers, and constantly striving to offer the best quality, reliable products where we can. Whilst I recognise the disappointment regarding delivery, I do hope we can give improve the score you gave us with any opportunites moving forward. Kind regards Mark

Good afternoon, Thank you very much for your positive feedback and five star review. It really means a lot to us. I am glad that you found our service to be speedy and quick, as we strive to offer great experience for our customers where we can. We really do value your custom and for choosing ourselves on this occasion. Kind regards Mark

Good afternoon David, Thank you very much for your 5* review. We're always happy to receive such positive comments like your own. We're so glad that you found our service to be quick and helpful. We do pride ourselves on such factors, so it is great when customers always highlight this and leave us a lovely review like your own. Thank you again for the time spent leaving it and again for your custom. Kind regards Mark

Good afternoon, Thank you very much for your feedback, and I am sorry that the experience meant you felt compelled to leave a 1* review. Please be assured that we never want this for any of our customers. I am sorry to hear that the item you received was damaged, and please be assured that never want this to be the case. We do ask all customers to check items on arrival after receiving them so that we can resolve this as quickly as possible and prior to installation, in line with our terms and conditions. In this event, we can provide all available routes of recourse to bring this to a satisfactory conclusion. I have spoken to the colleague that spoke you regarding this matter, who has advised that we offered to send out the last one we had in stock available in good faith, and exchange for the original faulty one if possible. However, this was declined due to plumbing costs and due to the item being fitted, and the fact that it was only the specific part you wanted. Unfortunately, due to it being a sale and clearance item being discontinued, this is not something we hold individual spare parts of that or that we can source, so the only option is a replacement where possible with the original being returned to us. Unfortunately, we no longer have any remaining stock of this item and it has now been fully discontinued, so any further resolution would now involve a replacement tap. We do always try to assist customers wherever we can and explore all possible avenues to a satisfactory conclusion, so I am sorry you feel that this was not the case on this occasion. Kind regards Mark

Good afternoon Eric, Thank you very much for your positive and kind comments, along with a 5* review. I am glad that the order arrived on time and to your satisfaction. We do pride ourselves on both our service offering and any aspects of the customer journey, so I am glad that it matched your expectations on this occasion. We are constantly striving to improve and maintain this but nevertheless, it is great to receive such feedback like your own. Thank you again for the time spent leaving it, and again for the nice comments. Kind regards Mark

Good afternoon, Thank you very much for your lovely comments and 5* review. We are so glad that the product arrived in a timely manner and was to your satisfaction. We do always try to get out orders expediently, and work hard on our product listings to give customers as much information, and the best experience possible. We're so glad you chose us for your product, and of course that you would use us again. We really appreciate you taking time out to leave the review. Kind regards Mark

Good afternoon Kat, Thank you very much for your 5* review and for your kind comments. We are so appreciative of any of our customers, and so great reviews like your own make it all the more worthwhile. We are glad that you found the prices to be competitive, and that you liked the products. It is our ambition to always offer good quality products at an affordable price to our customers, along with our service which we pride ourselves on. Thank you again for your lovely comments. Kind regards Mark

Good afternoon Thank you very much for your lovely comments, and for the excellent 5* review left for us. I'm really pleased you found our ordering system to be easy, and that the delivery you received was great. We will be sure to pass this feedback on to the relevant teams. Thanks again for your comments! Kind regards Mark