Although my order was processed and received very quickly and correctly, the pumps on two of the items don't work and I emailed the company through their website to advise them and ask for their...
Read more
Emma
Sally Beauty
9 years ago
Thank you for taking the time to leave a review. My apologies you are not completely satisfied with the products you have received. I have investigated this and have not been able to locate the email you sent. If you contact our Freephone number on 0330 123 1907 and advise what items are faulty we will be more than happy to replace this for you.
I placed my order on the 17th for £46.59 befure 4 pm and I qualified for the free next day delivery however my parcel didn't get delivered until Monday the 20th. I rang the customer services on...
Read more
Gary
Sally Beauty
9 years ago
Thank you for taking the time to leave a review. Our next day delivery service is working days only, Mon - Fri. When an order is placed before 4pm, Mon-Thurs, we aim to get this to you the next day. Unfortunately when an order is placed on a Friday, the next day for delivery is Monday, as per our terms and conditions. We're sorry for the inconvenience this has caused.
Trusted Customer
9 years ago
Sadly this is not what your website says. It should be made clearer to avoid disappointment
I had problems trying to set up an account to order 2 pairs of straighteners. Once I phoned the helpline they were able to help. I ordered at 3.15pm and the items arrived by 12 the following day....
Ordering and delivery process very satisfactory although I purchased red carpet shellac (candid moment) which I was really disappointed with, colour not represented very well on the site. I thought I...
Read more
Product reviews
Uploaded media
View all media (1)
Emma
Sally Beauty
9 years ago
Thank you for your feedback. I am sorry to hear you are not completely satisfied with the polish. As you have purchased the product within 30 days you can certainly return it for a refund or exchange for a different polish.
Sally Beauty serves both the professional and retail customers. With over 160 stores based in convenient high street locations or retail parks, Sally Beauty offers a wide range of professional hair and beauty products and stores are staffed with trained professionals.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Sally Beauty serves both the professional and retail customers. With over 160 stores based in convenient high street locations or retail parks, Sally Beauty offers a wide range of professional hair and beauty products and stores are staffed with trained professionals.