Used the 'Click and Collect' facilty in the run up to Christmas. Very efficient and kept fully informed throughout the ordering/delivery/collection process.
Sent the wrong item twice, when I explained this I was told this is not the item then stock. They send me hairdryer the sell on their site for £23 and charged me for the item I ordered at £43.......
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Product reviews
Stacey
Sally Beauty
7 years ago
Please call our Sales team on 0330 123 1907 who will be able to look into this for you.
Trusted Customer
7 years ago
I have contacted your customer services department twice via e-mail prior to leaving feedback and they have advised they believe you are allowed to advertise an item you do not have and send a cheaper model and charge the more expensive price. I have advised I will be contacting trading standards regarding this.
I just wanted the hairdryer you advertised and I purchased.
Sally Beauty serves both the professional and retail customers. With over 160 stores based in convenient high street locations or retail parks, Sally Beauty offers a wide range of professional hair and beauty products and stores are staffed with trained professionals.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Sally Beauty serves both the professional and retail customers. With over 160 stores based in convenient high street locations or retail parks, Sally Beauty offers a wide range of professional hair and beauty products and stores are staffed with trained professionals.