How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Safestore Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/safestore-ltd | Feefo

Displaying all 27,846 reviews

Trusted Customer

11 years ago

Date of purchase: 22/08/2013

Staff in particular have been excellent throughout.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/08/2013

Friendly prompt and courteous service from Steve and Perry

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/08/2013

Th3 sevice was excelent.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 16/08/2013

The staff at safe store are great. Very cheerful, helpful and are very competent at…

The staff at safe store are great. Very cheerful, helpful and are very competent at there job. The storage site is good but there is a need for more trolleys.

Safestore Ltd

11 years ago

Thank you for taking the time to feedback, it is appreciated, and I am glad to hear the experience you had from our Dunstable team was a good one, I will be sure to pass your comments onto the team. With reference to the number of trolleys we have on site, this is certainly something we can look into, in the meantime if you should experience any problems on your next visit to the store, please do pop into reception and inform the team who will be more than happy to assist. Thank you Paul Nicholas Regional Manager Safestore

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/08/2013

Super helpful and the perfect amount of room!!

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/08/2013

Very helpful and polite staff. Storage areas nice and clean.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/08/2013

We have used Safestore for many years and find their staff helpful and friendly. The…

We have used Safestore for many years and find their staff helpful and friendly. The flexibility and reliability in accepting our deliveries when we are not there and in holding outgoing deliveries...

Read all

See full customer review

Trusted Customer

11 years ago

Date of purchase: 20/08/2013

i have been to the space is big-- same a big sprinter vane but it was…

i have been to the space is big-- same a big sprinter vane but it was a small place the person was in the store was great he helped me but the person on the phone was a bad person

Safestore Ltd

11 years ago

Thank you for taking the time to feedback, it is appreciated. Firstly may I apologise for any confusion on the size of your room. I am pleased to hear our member of staff on duty that day in store was able to help you, though we will be following up on the level of service you recieved over the telephone. Please do feel free to pop into reception on your next visit to speak to our Store Manager so we can understand and react to any issues, we do hope to be able to restore your confidence in our product and service. Thank you Paul Nicholas Regional Manager Safestore

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/08/2013

The staff were very helpful, and the removal men excellent. BUT beware the room sizes are…

The staff were very helpful, and the removal men excellent. BUT beware the room sizes are approximate, and the columns and pipes reduce the usable area.

Safestore Ltd

11 years ago

Thank you for taking the time to provide feedback it is appreciated. I am pleased to hear both the staff and removal men used were helpful in making your move as stress free as possible. With reference to columns and pipes in your room, I do apologise that such a room was provided to you. On your next visit to the store please do pop into reception and speak to a member of our team who will gladly help in sourcing an alternative room for you, if this is something you wish to consider. Thank you Paul Nicholas Regional Manager Safestore

See full customer review

Trusted Customer

11 years ago

Date of purchase: 14/06/2013

I am unhappy for several reasons, but the latest thing really takes the cake. I feel…

I am unhappy for several reasons, but the latest thing really takes the cake. I feel that I was misled regarding the price of the unit, and at no stage did anyone explain that the cost would rise 4-6...

Read all

Safestore Ltd

11 years ago

We are extremely disappointed to hear of your experience at our Whitechapel store, and please be assured we have escalated this to our Regional Manager to further investigate and ensure a resolution is found, allowing us to go someway to restoring your confidence in our service. Paul Nicholas Regional Manager Safestore

See full customer review

Not received a review invite?

About Safestore Ltd

Safestore is the UK’s No.1 for choice and Europe’s second largest provider of self storage solutions. Our principal operations are located in the UK, where we have over 130 stores plus two Business Centres with a further 30 stores in Paris, 15 in Spain, 14 in the Netherlands and 6 in Belgium, with a further 7 stores in Germany under a joint venture agreement with Carlyle, and another 12 stores in Italy with the acquisition of EasyBox with Nuveen following a joint venture agreement.

Read all

0208 732 1500

Britannic House, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT, United Kingdom