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Safeguard Self Storage Reviews | Customer Service Reviews for https://www.feefo.com/reviews/safeguard-self-storage | Feefo

Displaying all 747 reviews

Trusted Customer

5 years ago

Very helpful with questions About Units, friendly, and very clean facility

Very helpful with questions about units, friendly, and very clean

Patrick

Philadelphia, PA

5 years ago

What Patrick said about Safeguard Self Storage:

Great staff but faulty technology (One-time issue)

The staff was very attentive, have very good dispositions, and worked hard to address my issue. However, I had to take two stars away for the trouble I went through getting my problem taken care of.

Tony

Safeguard Self Storage

5 years ago

Thank you for your feedback; we are so glad we could help you out!

Lilawattie

5 years ago

What Lilawattie said about Safeguard Self Storage:

The customer service I received was the best, and the location is just right for me. and I must say the storage was very clean and kept.

Thor

5 years ago

What Thor said about Safeguard Self Storage:

Rain coverage and carts

Only one cart after hours on backside. Not able to enter through front door which has better coverage from the rain.

Susan

Safeguard Self Storage

5 years ago

Thor, thanks for your feedback. Carts are available to our customers as explained to our customers during the lease presentation during office hours only, however we do leave one out for the select few customers that visit our locations once we close. If you are willing to provide more information on the door issue, I would greatly appreciate it as our locations have overhangs and we only allow front door access. Have a great day.

Thor

5 years ago

Ive been told I can only use the back entrance of the facility that has a much smaller overhang and really only over the door, not where I would park. If there is more than one car, then definitely not enough room. I was also told that there would usually be two carts by the back door at all access hours. Not an issue with one unless there are more than one people there, which is what happened to me. Thank you

Susan

Safeguard Self Storage

5 years ago

Thor,The location that you rented at, has a brand new building with a blue tooth touch-less access system, and the other uses a key fob, they are not interlocked. This is for security reasons. During office hours if you which to access your unit on the other side, please go to the office and they will allow, but please know that they walk will be much longer for you as you will have to enter the main building, hence the reason we have another overhang for the other building. We cannot predict how many carts will be available at any given time as we do not know when customers will be accessing their units. They are there for everyone's convenience on a first come first serve basis. But if you need one during office hours and you know what time and date you need it, you can contact the office to see if they can locate one for your use. I hope this helps. Thanks! Have a great day!

Melissa

5 years ago

What Melissa said about Safeguard Self Storage:

Storage units of the future

Great facility- best I've seen in the city. Really attentive front desk team. I could live without the hi tech bluetooth key thing though. It's cool, but frustrating if your phone is dead or you...

Tammy

5 years ago

What Tammy said about Safeguard Self Storage:

excellent customer service

Susan

Safeguard Self Storage

5 years ago

Tammy, we appreciate your positive feedback about our Team. Have a great day!

Jose

5 years ago

What Jose said about Safeguard Self Storage:

They provided us with unit discount for the inconvenience with had at the beginning. It is a nice clean place safe to leave secure your stuff. Unit have plenty space to accommodate anything.

Tony

Safeguard Self Storage

5 years ago

Thank you for your feedback; we are so glad we could help you out!

Trusted Customer

5 years ago

Great storage space and customer service!

Donna

The Bronx

5 years ago

What Donna said about Safeguard Self Storage:

Good Facility & Good Service

The staff has been helpful. The facility is clean and well maintained and the temperature is conducive for storage without worries of mildew...

Thomas

5 years ago

What Thomas said about Safeguard Self Storage:

the people who i dealt with were very professional and helpful. The unit was very clean. The only criticism i would add is the lot is difficult to maneuver with box truck.

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