How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Ruby Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ruby-group | Feefo

Displaying all 3,310 reviews

lap

Bellshill

1 year ago

Date of purchase: 11/10/2022

Dissatisfied with delivery

What lap said about Ruby Group:

Keen to listen to customer comments and quick action to remedy

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your fence caps. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

William Mason

1 year ago

Date of purchase: 28/10/2022

Satisfied with delivery

What William Mason said about Ruby Group:

Great service but fixings for roof shingles missing.

Delivered promptly, excellent driver and good communication. Just one minor hiccup. Two posts were incorrectly delivered to a house in a village two miles away. Fortunately the householder has a big...

Read all

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your order. Apologies again for the mishap, which has now been remedied for you. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Trusted Customer

1 year ago

Date of purchase: 03/10/2022

Satisfied with delivery

Excellent company

Everyone you speak to are extremely helpful and want to help. When my wife and I have a project we always use Ruby for gates and fences. We have recommended them to everyone who has asked us about...

Read all

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate and thank you for recommending us! Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Trusted Customer

1 year ago

Date of purchase: 21/10/2022

Satisfied with delivery

Better than average.

Good availability of products and sensibly priced and prompt delivery.

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your order. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

John Hare

Ulverston

1 year ago

Date of purchase: 24/09/2022

Satisfied with delivery

What John Hare said about Ruby Group:

Great product quality and better service!

Delivered superb quality door on time which is all that I could wish for. Not cheap but quality costs.

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Philip H Philpott

1 year ago

Date of purchase: 20/09/2022

Satisfied with delivery

What Philip H Philpott said about Ruby Group:

Good wood

Good wood Good delivery Good speed of response

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your shiplap. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Andy Bibby

1 year ago

Date of purchase: 01/09/2022

Satisfied with delivery

What Andy Bibby said about Ruby Group:

Great item

Does what it’s supposed to do! Finishes the fence off nicely.

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your capping rails. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Paul Hancock

1 year ago

Date of purchase: 25/09/2022

Satisfied with delivery

What Paul Hancock said about Ruby Group:

Gate delivered intact, looks good and does the job.

Website easy to navigate and kept informed of delivery

Adam Fiddy

Ruby Group

1 year ago

Product reviews

Paul Williams

1 year ago

Date of purchase: 12/02/2024

Satisfied with delivery

What Paul Williams said about Ruby Group:

Recommended

Good product choice, informed of the progress of my order.

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your timber. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Trusted Customer

1 year ago

Date of purchase: 18/02/2024

Satisfied with delivery

Uploaded media

View all media (1)

Made to measure gate

Ordered made to measure gate and some additional timber to finish a fence. Order arrived in under two weeks as expected. Have ordered timber before and had little issues. Timber sometimes arrives...

Read all

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate - it looks great! I have passed your feedback to our manufacturing team also. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Not received a review invite?

About Ruby Group

A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.

Read all

01409231763

Burdon Lane, Highampton, Beaworthy, Devon, EX21 5LX, United Kingdom

View all media (196)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Ruby Group Reviews

Featheredge Treated 150mm x 15mm - 1.8mMore reviews of this product (183)View product websiteCould do with a set of plans for assembly and roof shingles, not just tell buyers it is available on the internet.

Extra Bottom Bar Diamond Brace Field GatesMore reviews of this product (3)View product websiteExcellent product, good quality at a good price

Cant Rail Bracket - 2More reviews of this product (2)View product websiteNothing wrong with the product. Just wasn't suitable for for my purpose.

Croyde Mortise & Tenon Side Gate (Single) - 900mm / 2100mm / Hinged on the LeftMore reviews of this product (2)View product websiteVery strong, well made door which is hung properly and will last many years.

Shiplap Treated Redwood 119mm x 12mm - 3.0MMore reviews of this product (257)View product websiteIt’s wood . Used it as wood . It worked as wood

Rebated Fence Capping Rails - 2.4mMore reviews of this product (245)View product websiteQuick postage, quality item.

Rebated Fence Capping Rails - 1.8mMore reviews of this product (245)View product website.great item fits really well.

Instow Curved Tongue & Groove Side gate (1.8m High) - 1000mm / Hinge on the LeftMore reviews of this product (39)View product websiteThis gate purchased to replace an equivalent gate. Fitted fine with no modifications. Coated with Golden oak and looking good. Was a reasonable price.

T&G - British Larch - 145mm x 19mmMore reviews of this product (12)View product websiteGood solid wood, fits well together.

Featheredge Treated 150mm x 15mm - 2.4mMore reviews of this product (183)View product websiteGood timber for project, some was slightly damp.

4" x 2" Pressure Treated Timber - 1.8mMore reviews of this product (101)View product websiteGood timber for project, some was slightly damp.

3.0m 100mm x 100mm Treated Timber Posts - Default TitleMore reviews of this product (6)View product websiteGood timber for project, some was slightly damp.

4" x 2" Treated Planed Square EdgeMore reviews of this product (1)View product websiteGood timber for project, some was slightly damp.

Padstow Wooden Garden Featheredge Gate (2.1m High) - 1800mm / Hinge on the LeftMore reviews of this product (230)View product websiteThe feathered edge quality is thin in parts and led to visible gaps and warping.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?