X2 long featheredge planks short, but managed to finish.
Could of done with long bolts to secure posts together.
Overall good quality product and good customer service/ delivery driver.
Value for money : Excellent
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Nikki Thomas - Customer Service Manager
Ruby Group
4 years ago
Hello Vittorio
Thank you for taking the time to leave us this review. I will certainly let the relevant department know about the long bolts as we like to make everything as easy as possible for our customers.
With regard to the 2 featheredge boards short, we really are very sorry about this. Glad you managed to finish but please let me know if you need to order in the future anything else and we will ensure a discount is applied to your next order as a gesture of goodwill. Just email us in customer services - customersupport@ruby-group.co.uk and we will sort this out for you.
Thank you also for your valued custom and we hope you enjoy your Pergola - it looks great!
Kind regards
Nikki
Pros: Excellent quality timber. All marked up so construction is easy. I had a small query and the customer service team were excellent. I would thoroughly recommend this product.
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
