Parcel was on time but the order was wrong !! I ordered one strawberry thief coffee mug and eleven bird and pommegranite mugs but received twelve bird and pommegranite mugs and NO strawberry thief...
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Tia Talge
Robins Kitchen
7 years ago
Hi Susan,
Apologies for the mix up with your order. Can you please advise if this has been sorted or if you're still waiting for the correct mug?
Kind regards, Hannah
Product reviews
Date of purchase: 14/05/2018
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Trusted Customer
8 years ago
The order was expedited very quickly. Thanks
Date of purchase: 13/05/2018
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Robins Kitchen:
Prompt, efficient service. One of the glasses arrived broken, which I intend to return to store for replacement, but I expect that should happen without any problem
Tia Talge
Robins Kitchen
8 years ago
Hi Lynette,
Thank you for your feedback. Please be aware that you may not be able to exchange items in store if they were purchased online. If you run into any issues with getting a replacement glass, please let me know and I will organise for one to be sent out to you.
Lack of knowledge by shop staff, I was sold a $50.00 knife sharpener which is far too aggressive for Japanese knives which I was sold to sharpen Japanese knives, I will never use this sharpener due...
Service could be improved dramatically by providing refunds in a timely and prompt manner. Also staff should follow up on promises made over the phone to provide email threads for complaints and...
I haven’t received the product yet and now am concerned that it is lost in the mail
Tia Talge
Robins Kitchen
8 years ago
Hi Therese,
I have looked up your order and can see that it was dispatched from our warehouse in Melbourne on 16th May and is on its way. Orders interstate can often take between 7 - 10 days. If it has not arrived by the end of the week please let us know and we can follow up for you.
Kind regards,
Tia
Date of purchase: 13/05/2018
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Trusted Customer
8 years ago
Easy to access web site. Prompt delivery of order and well packaged order
Robins Kitchen is one of Australia's largest kitchenware retailer. In store you'll find bakeware, cookware, knives, dining and entertaining supplies and much more! Shop over 50 world recognised brands. We ship Australia wide!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Robins Kitchen is one of Australia's largest kitchenware retailer. In store you'll find bakeware, cookware, knives, dining and entertaining supplies and much more! Shop over 50 world recognised brands. We ship Australia wide!
