How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Robert Welch Designs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/robert-welch-designs | Feefo

Displaying all 7,525 reviews

Trusted Customer

18 hours ago

Date of purchase: 11/07/2024

Excellent, speedy service as always. Pepper mill was replacement for one I’d had for many years, great product.

Siobhan

Robert Welch Designs

14 hours ago

Thank you for taking the time to leave us your 5-star review. At Robert Welch we strive to exceed our customers expectations so I am delighted to hear that you have experienced this with us during your recent purchase. Kind regards, Siobhan - Customer Care Team

Kevin McGuinness

Southport

1 day ago

Date of purchase: 11/07/2024

What Kevin McGuinness said about Robert Welch Designs:

The set is fabulous and the service was great

Siobhan

Robert Welch Designs

14 hours ago

Thank you Kevin for leaving us your 5 star review. I am so pleased to hear that you enjoyed your shopping experience with us and how impressed you are with your newly purchased Warwick Bright cutlery. Thank you again for your feedback. Kind regards, Siobhan - Customer Care Team

Product reviews

Trusted Customer

2 days ago

Date of purchase: 05/07/2024

Gorgeous products!

Siobhan

Robert Welch Designs

14 hours ago

Thank you for your recent order and for taking the time to leave your kind 5-star review. We strive to exceed our customers expectations so it's wonderful to hear that we achieved this on this occasion. Kind regards, Siobhan - Customer Care Team

Karin Kelly

Southport

2 days ago

Date of purchase: 09/07/2024

What Karin Kelly said about Robert Welch Designs:

Excellent service! Very prompt delivery, well packaged. Delighted with my new pepper mill. I have had my original one for over ten years now. Love Robert Welch quality and design. My cutlery is R

...

Read all

Siobhan

Robert Welch Designs

2 days ago

Thank you Karin for taking the time to leave us your wonderful 5 star review. I am so pleased to hear that you enjoyed your shopping experience with us and that you love our products as much as we do! Thank you again for your feedback, and we look forward to assisting you soon. Kind regards, Siobhan - Customer Care Team

Robin Hall

Dahlonega, Georgia, USA

5 days ago

Date of purchase: 07/07/2024

What Robin Hall said about Robert Welch Designs:

Good ordering process, very rapid delivery to USA.

Siobhan

Robert Welch Designs

4 days ago

Trusted Customer

7 days ago

Date of purchase: 05/07/2024

These were for a gift and the recipient was very pleased with them. They commented on how nice they felt when holding them and how nicely balanced they are. They are lovely quality and that makes a wo

...

Read all

Amy

Robert Welch Designs

5 days ago

Thank you for taking the time to leave us your review. I am so pleased to hear that you enjoyed shopping with us and we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to assisting you again. Kindest Regards, Amy - Customer Care Team

Kate P

Wales

7 days ago

Date of purchase: 05/07/2024

What Kate P said about Robert Welch Designs:

Hadn’t replaced our cutlery for years, so was a pleasure to receive these, they feel so good to use, and easy to clean. Great service from RWD. Am adding on extras like, steak knives, long teaspoons,

...

Read all

Amy

Robert Welch Designs

5 days ago

Thank you Kate for taking the time to review your recent purchase. I'm so pleased to hear that you love using your Malvern Cutlery. It is one of our best sellers and for very good reason. I know you will continue to love it with each use. Kind regards, Amy - Customer Care Team

Product reviews

Trusted Customer

13 days ago

Date of purchase: 23/06/2024

I was very pleased with the excellent service I received from Robert Welch Designs from order acknowledgement to opening my well-packaged parcel.

Amy

Robert Welch Designs

12 days ago

Thank you for taking the time to review your recent purchase with 5 stars. I am so pleased to hear you are pleased with the service you received. Kind regards, Amy - Customer Services

Product reviews

Trusted Customer

14 days ago

Date of purchase: 23/06/2024

Excellent service once again. Given as a present recipient now also a fan of your cutlery

Amy

Robert Welch Designs

12 days ago

Thank you for your 5-star review of our service, please know if you ever need assistance in the future, questions, queries or advice selecting Robert Welch products, please do not hesitate to contact us at help@robertwelch.com, on 01386 840522 Monday- Friday 9am - 5pm (Excluding Bank Holidays) or via the website using our live chat. Kind Regards, Amy - Customer Services

Product reviews

Trusted Customer

14 days ago

Date of purchase: 27/06/2024

The birthday gift was received on time in excellent condition. The recipient is very pleased with the quality of the Radford Bright Cutlery.

Amy

Robert Welch Designs

12 days ago

Thank you for reviewing your recent experience 5 stars. It brings me great joy to hear your thoughtful gift was received well. Kind regards, Amy - Customer Services

Not received a review invite?

About Robert Welch Designs

Robert Welch is a multi-award-winning British brand with seven decades of expertise. We believe in enhancing the everyday with impactful, long-lasting design for the home, and have been doing so since 1955. A highly respected British silversmith and designer of the 20th century, Robert Radford Welch MBE, RDI believed that everyone should be able to use beautifully designed and made products in everyday life. A family business, his son and daughter, Rupert and Alice, began working with him in the 1990s and continue to drive the company onwards whilst remaining true to their father’s design legacy. Working from the same buildings in Chipping Campden, led by the same values as always, everything produced by Robert Welch Designs possesses an inherently timeless quality.

Read all

01386840522

Lower High Sreet, Chipping Campden, Gloucestershire, GL55 6DY, United Kingdom