Good tour plan, excellent accommodation, well informed and helpful Tour Manager.
UK customer service did not match the high standard expected from Riviera Travel.
Overall we enjoyed a very happy and...
We have cruised with Riviera before, but this trip has tainted us because of Riviera's lack of response upon our return.
Product reviews
Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
I would like to thank you for taking the time to complete your review. I can see you have also contacted us directly about your experiences on this tour. Our Customer Services Department are currently investigating the points you have raised and will be in contact with you shortly.
The hotel Astoria was very good. Lakeside view from our room was excellent, the staff were very helpful. Our tour guide Lilianna was brilliant. We had a very enjoyable holiday.
Whole trip was excellent, from flights, transfers. Visits to Lucca, Pisa, Sienna and San Gimignano, walking tour of Florence and visit to the Uffizi so much history. Plenty of time to explore or...
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