Riviera Travel Reviews

Thank you for taking the time to share your feedback about your recent experience on the Rhine Strasbourg and Heidelberg River Cruise. We are pleased to hear that you found the ship, staff, food, and our representatives to be excellent. We understand that changes to the itinerary due to river levels can be disappointing, and we appreciate you sharing the details of how this impacted your journey. We are glad that despite these adjustments, you were still able to enjoy aspects of your trip.

Thank you for your 4* review! We are so pleased to hear that you found your holiday to be excellent overall and that you appreciated the efforts of our crew, Jorge and Jemma , to make your experience as enjoyable as possible. We understand that the circumstances surrounding the river levels were disappointing, and we regret that this impacted your ability to experience the full itinerary. We are glad that you found the ship, food, and drinks package to be of a very high standard.

Thank you for your 5* review ! We are absolutely delighted to hear that you were so well looked after throughout your Rhine, Strasbourg and Heidelberg River Cruise and that you enjoyed the all-inclusive meals and drinks. It's wonderful to know that your cabin met your expectations for cleanliness and space, and that you found the entertainment enjoyable. We are also very pleased that our team managed the itinerary adjustments due to low water so effectively, ensuring you didn't miss out on visiting Heidelberg and Strasbourg. It’s fantastic to hear that you and your wife would happily book with us again, and that your friends were so impressed they plan to book with us too.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the tour overall and that you found the destinations interesting and diverse. It is also pleasing to know that your Tour Manager helped to make the experience enjoyable through her professionalism, patience, and good humour. We appreciate your comments regarding the journey between Tallinn and Riga, the hotel in Riga, and the group dining arrangements. Feedback such as yours is valuable and helps us continually review and develop our tours and services. Thank you once again for travelling with Riviera Travel. We are pleased that, despite these observations, you had a very enjoyable holiday and hope to welcome you on another Riviera tour in the future.

Thank you for your 5* review! We are delighted to hear that you enjoyed your Douro Splendour experience and found the vessel to be well-maintained, clean, and comfortable. It's wonderful to know that you were pleased with the food and drink selections and the variety available. We appreciate your feedback regarding the cabin's hanging space and are glad the en suite facilities met your needs and were kept spotless. We also acknowledge your comments on the bar staffing during the evenings and are pleased to hear that our team's hard work and dedication to guest satisfaction did not go unnoticed.

Thank you for taking the time to share your feedback on your recent Rhine, Strasbourg and Heidelberg River Cruise. We are delighted to hear that you enjoyed the lovely cabins and excellent food. We appreciate you acknowledging the efforts of our tour hosts and ship's crew in adapting the itinerary due to river levels. We are sorry to hear that your experience with some of the on-shore guides did not meet your expectations, and that you felt the time spent in certain locations and the meeting point instructions in Brussels and Cologne could have been clearer. We value your constructive comments and will certainly take them into consideration and shared with the relevant teams . We are thrilled that you will choose Riviera again.

We are so pleased to hear that you had a first-class experience on our Burgundy, the River Rhône & Provence Cruise. Thank you for your wonderful feedback.

Thank you for your wonderful 5-star review. We are delighted to hear that you enjoyed visiting such interesting destinations and that you considered this cruise even better than other river cruises you have experienced. It is also great to know that you were pleased with the food and drink provided throughout your holiday. We note your comments regarding guests with walking difficulties. To help ensure guests select the most suitable holiday for their needs, we ask a number of questions during the booking process regarding mobility and any limitations that may affect their enjoyment of the tour. We also provide information about the nature of excursions, including expected walking distances, the presence of steps, gradients and other physical requirements, so that guests can make an informed decision before travelling. We are delighted that you had such an enjoyable experience and look forward to welcoming you on another Riviera Travel holiday in the future.

Thank you for taking the time to share your feedback on the Cologne, the Rhine Gorge & Medieval Germany River Cruise. We are delighted to hear that you found the holiday excellent, from the spotless ship and excellent service to the very good quality catering. We appreciate you acknowledging the efforts of our staff and company in adapting the itinerary at short notice due to the low water levels. It's wonderful to know that the alternative plan was varied and worked well, and that you found the organisation outstanding. We are pleased that our shipboard staff were friendly, helpful, and efficient, and that you enjoyed the engaging and varied evening entertainment.