Richmonds Reviews

Thank you very much for taking the time to share your feedback. I’m genuinely sorry to hear that your day trip to the Tower of London did not meet your expectations. We completely understand how important it is for the experience to feel well organised and inclusive. As outlined in the tour description, the package includes admission to the Tower, with entrance tickets provided by the driver when boarding the coach, together with return coach travel. The visit itself is self-guided, allowing guests the flexibility to explore at their own pace. The underground Tower Coach Park is the designated and safest drop-off and collection point for all coach operators. On the day of your visit, the main entrance gate was temporarily closed, which meant the walk from the coach park to the entrance was approximately 200 metres rather than the usual 100 metres. We appreciate that any unexpected change can add to the feeling of inconvenience. Thank you again for your honest comments. Your feedback is important to us and helps ensure we continue to review how we communicate our tour details so expectations are clear for all guests. Kind Regards, Libby Gray Tours and Excursions Manager

Thank you very much for taking the time to share your feedback. I’m genuinely sorry to hear that your day trip to the Tower of London did not meet your expectations. We completely understand how important it is for the experience to feel well organised and inclusive. As outlined in the tour description, the package includes admission to the Tower, with entrance tickets provided by the driver when boarding the coach, together with return coach travel. The visit itself is self-guided, allowing guests the flexibility to explore at their own pace. The underground Tower Coach Park is the designated and safest drop-off and collection point for all coach operators. On the day of your visit, the main entrance gate was temporarily closed, which meant the walk from the coach park to the entrance was approximately 200 metres rather than the usual 100 metres. We appreciate that any unexpected change can add to the feeling of inconvenience. Thank you again for your honest comments. Your feedback is important to us and helps ensure we continue to review how we communicate our tour details so expectations are clear for all guests. Kind Regards, Libby Gray Tours and Excursions Manager