Placed a large order but some of the items weren't available and only found out after had paid. It's taken ages to get the remainder of the order. Contacted the online chat but sent a message and...
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David - Richard Haworth Team
Richard Haworth Limited
4 years ago
Thank you for the feedback Mitra, i can see when ordering and in your order confirmation there were items on a lead time which needed to be manufactured. Thank you for your patience and hope you are enjoying the products.
They should offer to do free returns.
They should not send out ( eg Jubilee offer) saying 15% or other discount and then not discount the full price. I guess they supply wholesale generally so VAT...
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David - Richard Haworth Team
Richard Haworth Limited
4 years ago
Thank you for the feedback Heather, yes unfortunately we do not offer free returns as a wholesaler. The discount code would be the same amount if the prices were ex vat or incl vat, you can toggle the prices with or without vat in our menu. Our duvet covers are an open bag style as this is the preferred option for commercial laundries in the hospitality sector however we do have a home style available with buttons/poppers as an alternative.
Product reviews
David - Richard Haworth Team
Richard Haworth Limited
4 years ago
Thank you for the feedback and sorry to hear you have ordered the wrong size. Note this pillowcase is for a standard pillow, it is oversized to allow for shrinkage over time as we are expecting these products to be washed at very high temperatures on a regular basis.
David - Richard Haworth Team
Richard Haworth Limited
4 years ago
The discount code would be the same amount if the prices were ex vat or incl vat, you can toggle the prices with or without vat in our menu.
David - Richard Haworth Team
Richard Haworth Limited
4 years ago
Our duvet covers are an open bag style as this is the preferred option for commercial laundries in the hospitality sector however we do have a home style available with buttons/poppers as an alternative.
Date of purchase: 05/06/2022
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Karen Strickland
Feefo Verified
4 years ago
What Karen Strickland said about Richard Haworth Limited:
Hi Bernard, your order is currently going through customs in the EU, please make sure you look out for the taxes/duties request as the goods will not be released until you pay that.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.