The measurements for the items I purchased were incorrect on the website and the customer service agent also said it was 35cm deep. Very disappointing.
David - Richard Haworth Team
Richard Haworth Limited
3 years ago
Thank you for the feedback Tracy, the Hollowfibre Toppers feature elasticated bands and so comfortably fit a 35 cm depth mattress. So long as the product has not been used feel free to complete our returns form and you can send back for a full refund.
Trusted Customer
3 years ago
Thank you for your clarification, David.
Please could you update your website and ask your customer service agent to be more specific about the depth. I asked how deep the product was and I was told 35cm. I was not told that I was 1cm deep with the elastics that will fit up to a 35cm deep mattress.
I will not be returning the product as I did use them in the hope that it would provide some cushioning.
David - Richard Haworth Team
Richard Haworth Limited
3 years ago
Hi Tracy, yes absolutely, and i have messaged you direct to provide you with a code for any future orders.
Product reviews
David - Richard Haworth Team
Richard Haworth Limited
3 years ago
Thank you for the feedback Tracy, i am sorry to hear you do not like the product, so long as it has not been used feel free to complete our returns form and you can send back for a full refund.
I found this company through spotting items in the Midland Hotel in Manchester and the Savoy Hotel in London, everything I have bought has been so luxurious and I can’t recommend enough. Best...
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.