Refund process is too long. They should make refunds sooner so that one can reorder once I get the money back. 14 days for refund is rather long. In fact it is more than 14 days because it is 14 days...
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David - Richard Haworth Team
Richard Haworth Limited
3 years ago
Thank you for the feedback Elizabeth and sorry to hear your return has not been processed. We are not showing receipt of your return so that is the reason it has not been refunded. We will send you a direct email and hopefully you have tracking so we can find the whereabouts.
Pillow was expensive so had high hopes! Sooo very disappointed! Very flat, uncomfortable and no support. Very much not worth the money it cost!
David - Richard Haworth Team
Richard Haworth Limited
3 years ago
Sorry to hear you are not happy with your pillow Debbie. The soft Micro Down pillow is our least supportive pillow so if you are looking for something firmer with more support, i would recommend either the standard Micro Down or Clusterfill. If the pillow hasn't been used please complete our returns form online and you can send back for a refund.
Date of purchase: 12/07/2023
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Susan Pilkington
Feefo Verified
3 years ago
What Susan Pilkington said about Richard Haworth Limited:
What Kay Braun said about Richard Haworth Limited:
I ordered 10 tables of different sizes, when I called for assistance regarding sizes, Amanda was very helpful. Online site was easy to use to place my order. Invoice received to confirm payment...
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.