Normally I receive great service from the Refina team, however, unfortunately in this occasion i haven't. I placed and paid for my order on the 4th July and within a few days received all of my order...
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Hanna
REFINA & EIBENSTOCK
5 years ago
Hi. Please accept my sincere apologies for the delay regarding the Superflex 3 trowel that you ordered and I’m sorry that you weren't kept informed of the status. We have been trying to keep customers updated with products that are out of stock and try in ensure that the web stock levels are correct to avoid circumstances like this. We have had some issues with supply due to the current situation and this has left us having to wait long periods for some items. These trowels are expected by 20th September please let me know if you are willing to wait or if you would like a refund
Product reviews
Date of purchase: 08/07/2020
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DD
Dot & Dab Plastering & Decoration
Feefo Verified
5 years ago
What Dot & Dab Plastering & Decoration said about REFINA & EIBENSTOCK:
They always do what they say
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for taking the time to give us your feedback we really appreciate it
Thank you for taking the time to give us your feedback we really appreciate it
Product reviews
Date of purchase: 10/06/2020
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Trusted Customer
Feefo Verified
5 years ago
Web site can be a pain but people on the phone are very helpful and kit always turns up when they say.
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for taking the time to give us your feedback we really appreciate it. In regards to the issues you find when using our website would you mind emailing me on what things you feel we could do to improve it as I would be really interested. My email address is hanna@refina.co.uk
Date of purchase: 12/06/2020
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JO
John Owen
Feefo Verified
5 years ago
What John Owen said about REFINA & EIBENSTOCK:
Excellent service and fast delivery
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for taking the time to give us your feedback we really appreciate it
Date of purchase: 01/06/2020
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DP
Distinct Plastering
Feefo Verified
5 years ago
What Distinct Plastering said about REFINA & EIBENSTOCK:
Thank you for taking the time to give us your feedback we really appreciate it
Date of purchase: 15/06/2020
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GD
Gareth Devney
Feefo Verified
5 years ago
What Gareth Devney said about REFINA & EIBENSTOCK:
Bucket didn’t last the job and the t shirt was terrible quality. Won’t be shopping with Refina again very disappointing
Hanna
REFINA & EIBENSTOCK
5 years ago
Hi Gareth
Thank you for taking the time to review our products and I am sorry to hear that you are unsatisfied. I can't see that you have bought a tub from us before. Are you able to tell me which tub it was?
We always try to give good customer service and if you are ever unhappy with our products we like to hear from you so that we can hopefully rectify the issues and send replacements if the items are faulty
If you ever need to contact me my email address is hanna@refina.co.uk
Product reviews
Hanna
REFINA & EIBENSTOCK
5 years ago
We don't have many quality issues with our feather edges. Please can you advise what you were not happy with?
Hanna
REFINA & EIBENSTOCK
5 years ago
The t-shirts that we use are heavy weight 185gsm 100% cotton t-shirts. I am sorry to hear that you are not happy with the quality. We are going to be launching an organic fair trade range of clothing soon
Hanna
REFINA & EIBENSTOCK
5 years ago
The t-shirts that we use are heavy weight 185gsm 100% cotton t-shirts. I am sorry to hear that you are not happy with the quality. We are going to be launching an organic fair trade range of clothing soon
Date of purchase: 24/06/2020
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JP
JH Plastering
Feefo Verified
5 years ago
What JH Plastering said about REFINA & EIBENSTOCK:
Best tools on the market
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for taking the time to give us your feedback we really appreciate it
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK