The service is great for purchasing the items but my issue is the delivery service I am not happy with it at all leaving my items outside the property with me not knowing when there would be...
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Hanna
REFINA & EIBENSTOCK
5 years ago
Hi Thank you for taking the time to give us your feedback and I am sorry that you didn't receive a good service for delivery. For long lengths over 1m we use a third party courier service. You should have received an email from this company to advise when delivery was going to be made. All the couriers that we use should obtain a signature on delivery but unfortunately in your case this hasn’t happened. Please accept my sincere apologies. I have relayed this error with the courier company and stressed to them that we need signatures for deliveries and that items shouldn’t just be left
I am sorry to hear that you have had a problem with this product. They are produced from heavy gauge stainless steel and are fully welded so I am surprised that it broke. Please can you send it back to us and I will arrange for a replacement to be sent out to you
Hanna
REFINA & EIBENSTOCK
5 years ago
I'm sorry to hear that you have had a faulty bucket trowel. All our trowels are premium products that are built to last. If you could return it to us I will arrange a replacement to be sent out to you
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Hanna
REFINA & EIBENSTOCK
5 years ago
I have had a look at your order and it states that we sent you the t-shirt with your other items so apologies if this item was missing. We are producing a new organic range of merchandise which will hopefully be here in a couple of weeks so I will arrange for a t-shirt to be sent out to you
Highly recommended, great service and super fast delivery
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Product reviews
Date of purchase: 15/07/2020
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FS
Five Star Plastering Services
Feefo Verified
5 years ago
What Five Star Plastering Services said about REFINA & EIBENSTOCK:
Excellent service & excellent product.
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Product reviews
Date of purchase: 27/07/2020
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CF
Carpet Fittings
Feefo Verified
5 years ago
What Carpet Fittings said about REFINA & EIBENSTOCK:
Excellent quality mixing buckets, would recommend.
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback
Date of purchase: 22/07/2020
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WP
Willis Plastering
Feefo Verified
5 years ago
What Willis Plastering said about REFINA & EIBENSTOCK:
Let me know what is happening with my order instead of making me ring twice to find out. Keep things in stock and let us know before we pay for it
Hanna
REFINA & EIBENSTOCK
5 years ago
Thank you for your feedback. Sorry to hear that you have had problems with our service. We do try and keep the website up to date as much as possible but as orders come through over the phone as well as on the web we cannot always guarantee stock levels. You should have been kept in the know with regards to your order status and please accept my apologies that this did not happen in this case. I will pass your comments on to the sales department
Product reviews
Date of purchase: 10/07/2020
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DP
D Gately Rendering & Pebbledashing
Feefo Verified
5 years ago
What D Gately Rendering & Pebbledashing said about REFINA & EIBENSTOCK:
Ordered Superflex trowel over phone during lockdown. Cycled over to Upton(as my day's exercise) and was met at the door with the item ready to collect. Brilliant!
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK