Quick delivery reliable tools that you can't fault
Product reviews
Date of purchase: 21/02/2022
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Trusted Customer
Feefo Verified
4 years ago
Service was good except that you got rid of the counter. Can't keep hiding behind the covid *****, time to get back to real life. The thing that was the most disappointing was that you have got rid...
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Hanna
REFINA & EIBENSTOCK
4 years ago
Hello
Thanks for your feedback about the trade counter
We initially closed the trade counter during the lockdown, and then because of building a new extension to the factory
We will not be re-opening the trade counter as we have had three outbreaks of Covid in the warehouse and office
Any reduced working can results in us losing thousands of £s of deliveries a day to our dealers and merchant customers around the country
We offer next day web orders to the trade and a click & collect service for local customers
Product reviews
Hanna
REFINA & EIBENSTOCK
4 years ago
This plasterer's bucket is a product exclusive to the UK
There were five UK roto-moulding producers a couple of years ago but three have ceased trading or have discontinued building trade products
We have been buying from the same factory for over ten years, but they have stopped making the white bucket and the black plastic bucket alternative has a thinner wall thickness. The hoop handle is not as sturdy (the price to us has gone up)
We will not be re-ordering when our stock is gone
Sorry about the reduced quality but it is down to the plastics factory rather than Refina trying to reduce costs
If an alternative comes up, we will send a sample for you to test
Regards, Peter Gray
Date of purchase: 14/02/2022
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CB
Curve Design & Build
Feefo Verified
4 years ago
What Curve Design & Build said about REFINA & EIBENSTOCK:
Although the order was very quick and straight forward they sent the wrong size tubs
Hanna
REFINA & EIBENSTOCK
4 years ago
Hi
Sorry to hear that you received the wrong tubs back in February. I can't find any record of you contacting us. If there has been a despatch error we will always rectify it. If you email a photo of the tubs that you received to sales@refina.co.uk and we will arrange for the correct tubs to be delivered
Product reviews
Hanna
REFINA & EIBENSTOCK
4 years ago
Hi
Sorry to hear that you received the wrong tubs back in February. I can't find any record of you contacting us. If there has been a despatch error we will always rectify it. Can you email a photo of the tubs that you received to sales@refina.co.uk and we will arrange for the correct tubs to be delivered
Date of purchase: 18/02/2022
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MJ
Michael Bird-Johnson
Feefo Verified
4 years ago
What Michael Bird-Johnson said about REFINA & EIBENSTOCK:
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK