Thank you for your feedback for ReduceMyExcess.co.uk, this is the first time that we have heard from you in this regard.
Our records indicate that you have received 2 emails from us, both of which contain important information about your purchase and your Policy Documents. The first email is sent without attachments in order to ensure that your Internet Service Provider (‘ISP’) allows this email to get through your spam or junk filter. The second email contains your policy documents as attachments. If we only sent the second email, your ISP might filter this as spam or junk. So sending 2 emails is a belt and braces approach to ensure that you receive your policy documents.
The only other email that you have received, comes from feefo asking for feedback. We ask for this feedback, as it helps us improve the products and services we offer. We apologise if this email caused you any distress. To avoid receiving any further emails from feefo, you will find an opt out option in the original email you were sent.
Many thanks
Ian
Ian Pollicott
Eversure Insurance