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ReduceMyExcess Reviews | Customer Service Reviews for https://www.feefo.com/reviews/reduce-my-excess | Feefo

Displaying all 6,881 reviews

Trusted Customer

7 years ago

Date of purchase: 07/04/2018

All done online.

Eversure Insurance

ReduceMyExcess

7 years ago

Thanks for your business. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 08/04/2018

Wasn't sure about one point but a pleasant online chat with helpful staff.

Eversure Insurance

ReduceMyExcess

7 years ago

Thanks for your feedback. Really pleased you found the chat on our website helpful in getting the answer you were after. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 11/04/2018

Simple process and easy to understand.

Eversure Insurance

ReduceMyExcess

7 years ago

Thanks for your feedback. We work hard to keep the purchase process nice and simple. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 07/04/2018

Had no problems. Much cheaper than Europcar insurance.

Eversure Insurance

ReduceMyExcess

7 years ago

Hey John, Thanks for your rating. We hope you spent your saved money on some lovely souvenirs and a postcard for us?! Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 09/04/2018

Very good service and easy to set up

Eversure Insurance

ReduceMyExcess

7 years ago

Hey Gavin, Thanks for your rating and comments. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 01/02/2018

Very helpful on phone and excellent price.

Eversure Insurance

ReduceMyExcess

7 years ago

Thanks for your feedback around the call you placed to us. Whilst we don't sell cover over the phone, we're always here to help answer any questions you have about our policy. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 24/03/2018

I am very happy with your pricing.

Eversure Insurance

ReduceMyExcess

7 years ago

Thanks for your rating and feedback around pricing. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 28/03/2018

Great service

Eversure Insurance

ReduceMyExcess

7 years ago

Thank you for your feedback. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 23/03/2018

Does not cover mechanical failures costs that Hertz seems to be charging customers! Luckily not us…

Does not cover mechanical failures costs that Hertz seems to be charging customers! Luckily not us but we have seen others having problems and your insurance does not cover this either. The problem...

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Eversure Insurance

ReduceMyExcess

7 years ago

Thanks for taking the time to review your policy and raise an important point. We sell excess reimbursement insurance that covers damage to the vehicle caused by our policy-holders. Our definition of damage is: Physical damage to or loss of the Rental Vehicle caused by fire, vandalism, Accident, theft and attempted theft. We do not cover breakdown or mechanical failure as our expectation is that the rental company ensures they provide our policy-holder with a roadworthy, serviceable vehicle. To put this in context, you wouldn't call your car insurance company to repair your own car if your clutch failed, you'd call your breakdown company. We are clear on what our policy covers and what it doesn't, and rating our service as poor is not a true reflection of the service we offer and provide based on your comment. I would be happy to discuss this matter further if you would like to. Please feel free to call 01483 347322 Kind Regards Jeremy

Trusted Customer

7 years ago

Fair comments but if Hire Company does not have good policy regarding mechanical failure customer is left to pay. I'd consider it as a gap in your insurance particularly that we are talking here about Hertz not a small operation. But this should not affect your rating to date, hence upgrade.

Eversure Insurance

ReduceMyExcess

7 years ago

Hey Andrzej, Thanks for the reconsidered rating. I understand your point of view and think there's merit to what your saying. Unfortunately, I think if excess reimbursement companies started accepting liability for mechanical breakdown issues, car rental companies would be encouraged to charge customers for any fault with their vehicle and they'd lose the inclination to maintain their cars. Again, thanks for your feedback and taking the time to discuss this with me. I will, of course, relay your comments to our management team for consideration. Kind Regards Jeremy

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Trusted Customer

7 years ago

Date of purchase: 17/03/2018

Very

Eversure Insurance

ReduceMyExcess

7 years ago

Indeed! Kind Regards Jeremy

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About ReduceMyExcess

Car Hire Excess Insurance from www.ReduceMyExcess.co.uk. can cover car hire agreements that have been taken out anywhere in the World or just Europe. Car hire companies can charge up to £17 a day for their collision damage waiver or loss damage waiver – our cover is as little as £2.30 a day or £41.99 a year (multi-trip). This policy replaces the Car Hire company’s Excess Waiver and will reimburse excess amounts you become liable for during your rental up to the amounts stated in your policy schedule. CDW covewr is optional. Eversure Insurance® is a trading name of Eversure Limited, a company registered in England and Wales no. 6751893. Registered office address: Bury House, 1-3 Bury Street, Guildford, Surrey GU2 4AW. Tel: 01483 347333. Eversure Limited is authorised and regulated by the Financial Conduct Authority. Our register number is 501311. You can check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.

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01483 347333

Bury House, 1-3 Bury Street, Guildford, Surrey, GU2 4AW, United Kingdom