My order arrived in poor condition, they immediately sent out a replacement and then offered me a full refund when that one also arrived in poor condition
Product reviews
Date of purchase: 15/06/2023
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Trusted Customer
Feefo Verified
3 years ago
Excellent service as always, received items quickly. Love the coasters. They are on my office desk !
Well initially I was disappointed as although there was a 2-4 week wait and I had waited nearly 8 weeks for my order Edward responded to my email immediately. He then chased up the order to find it...
The product itself seems to be as expected, but delivery was pathetic. I paid £3 extra for "Next working day" delivery, but nothing arrived the next day. There's not yet any sign of my £3 being...
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Customer Services
Red Candy
3 years ago
Hi there
I'm very sorry to hear this. We've not received any contact about this order - if there is a problem with your delivery, it's best to let us know so we can help rectify it.
I can see the courier delivered this on the 9th instead of the 8th which looks due to some kind of unspecified delay on their tracking.
I'm very sorry for this delay - we've refunded the difference in postage for you now.
Unfortunately as we are just a retailer, we have no control in terms of how courier services operate when it comes to delivery updates on their tracking, I'm afraid. This is why we include the tracking details on the order dispatch notifications, so customers can keep an eye on the delivery if needed and contact us should there be any problem.
Sorry again for the inconvenience with the courier.
Kind regards
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