Reply my email. Need to replace faulty product asap
Ryan Brunt
RecoverFit
5 years ago
Hi Su, firstly we are very sorry for missing your first email, we have actually put a process in place with the team that we now shouldn't miss any emails moving forward.
Secondly, after your email conversation with Dan, we sent you out a replacement product straight away to rectify the issues you were having.
Sorry for the inconvenience caused and we thank you for your feedback.
Regards
Ryan
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Trusted Customer
5 years ago
Quick and Easy
Easy interaction over chat, answered all my questions and quickly dispatched the Normatec boots. Customer Service team was very attentive and managed to swap the boots out within a day after I had an...
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Trusted Customer
5 years ago
They stopped working after 1 day
Ryan Brunt
RecoverFit
5 years ago
Hi, firstly we are very sorry that your system stopped working after 1 day.
We sent you out a replacement unit straight away, which we are now confident that this is working well.
We thank you for your feedback, it's imperative to help the team be better.
Regards
Ryan
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Trusted Customer
5 years ago
Fast response and product worked
Order delivered quickly and product did what it was supposed to do
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IZ
Islam Zaman
5 years ago
What Islam Zaman said about RecoverFit:
Excellent service
They were quick to resolve an issue I had. I fact they sent me the latest model free of charge
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TC
Trusted Customer
Paris
5 years ago
What Trusted Customer said about RecoverFit:
Well as much as I enjoyed the normatec my charger stopped working after less than 20 uses . So all in all not to happy
Ryan Brunt
RecoverFit
5 years ago
Hi Gerbrandt, We are sorry that you have had an issue with your charger.
The System has a 2 year warranty so we hope that this was resolved at the time of the fault and it was replaced with a new one.
We thank you for your feedback.
Regards
Ryan
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DD
Dan Deaton
5 years ago
What Dan Deaton said about RecoverFit:
Really good communication
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Trusted Customer
5 years ago
Great service!!
Service was great! Thanks RecoverFit! Also the delivery came so quick!!
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