The sales consultant was very pleasant and a pleasure to communicate with, great to have a Australian call centre and a straight forward conversation with questions that could be answered to have...
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CX
Real Insurance
3 years ago
Hi Bevan,
It is always wonderful to hear of the excellent service that our customers receive when speaking with our team members and that all of your questions have been answered.
Thank you for taking the time out of your day to share your review with us, we really appreciate it and have passed your kind words on to our team member on your behalf.
Kind regards,
Alisa
Product reviews
Date of purchase: 14/02/2023
0
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HM
Harriet Mcculloch
Feefo Verified
3 years ago
What Harriet Mcculloch said about Real Insurance:
Everything they were very helpfull indeed
CX
Real Insurance
3 years ago
Hi Harriet,
We are always pleased to hear of the helpful service that our customers receive when speaking with our team members and appreciate you taking the time to share your kind words with us.
Kind regards,
Alisa
Product reviews
Date of purchase: 10/02/2023
0
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WF
Wendy Fish
Feefo Verified
3 years ago
What Wendy Fish said about Real Insurance:
Kayla was very helpful. A real pleasure to do business with.
CX
Real Insurance
3 years ago
Hi Wendy,
It is always great to hear of the service that our customers receive when speaking with our helpful team members and we appreciate you taking the time out of your day to share your kind words with us.
Kind regards,
Alisa
Product reviews
Date of purchase: 10/02/2023
0
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Trusted Customer
Feefo Verified
3 years ago
Great service and affordable payments. Friendly staff. Easy to understand Great help to families when something happens to you
CX
Real Insurance
3 years ago
H there,
We are delighted to hear of the great service that you received when speaking with our friendly team members and of the value that you have found in your policy.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 28/12/2022
0
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PC
Peter Clark
Feefo Verified
3 years ago
What Peter Clark said about Real Insurance:
your phone service is so bad still on phone now taken 3 days to check on some items
CX
Real Insurance
3 years ago
Hi Peter,
Thank you for sharing your review with us, I am sorry to hear about your dissatisfaction in relation to our service.
As this is not the quality of service we expect our customers to receive, our team appreciates you bringing this to our attention.
I have escalated your feedback to the relevant team to look into, as we are always looking for ways to improve how we can assist our customers.
We appreciate you sharing your experience with us, if you have queries that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you.
Kind regards,
Scott
Product reviews
CX
Real Insurance
3 years ago
Hi Peter,
Thank you for sharing your thoughts with us, I am sorry for any inconvenience that this may have caused you.
As mentioned, if you have any outstanding queries, please let me know and I can arrange for one of our Senior team members to be in touch with you.
Kind regards,
Scott
Knew about the product have whanau that have policy's and they rated the service and product. Good service, clear explanation, not pushy and gave me an alternative to not share my bank details via...
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CX
Real Insurance
3 years ago
Hi there,
We are pleased to hear that you have enjoyed our service and that you have found a product that is suitable for your needs.
Thank you for sharing your feedback, we appreciate the lovely words you have provided.
Kind regards,
Scott
Hi Greg,
Thank you for sharing your review with us, we appreciate you letting us know that you have enjoyed our service.
Kind regards,
Scott
Product reviews
Date of purchase: 02/02/2023
0
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Trusted Customer
Feefo Verified
3 years ago
Easy to access on-line quotes
CX
Real Insurance
3 years ago
Hi there,
It is great to hear that arranging your quote through our user-friendly online portal was made easy and we appreciate you taking the time out of your day to share your experience with us.
Kind regards,
Alisa
Product reviews
Date of purchase: 06/02/2023
0
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KT
Kellianne Thiesz
Feefo Verified
3 years ago
What Kellianne Thiesz said about Real Insurance:
Professional and helpful
CX
Real Insurance
3 years ago
Hi Kellianne,
It is lovely to hear of the great feedback you have provided in regards to our service.
Thank you for sharing your review with us, we appreciate your support.
Kind regards,
Scott
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
