Disappointing that I have to cancel existing policy and take out a new one to get it cheaper should be rewarding existing customers allow staff to offer same price over the phone
CX
Real Insurance
3 years ago
Hi David,
Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction you have experienced.
We appreciate you sharing your insight with us as we are always looking to understand ways we can improve how we assist our customers.
Your feedback has been passed on to the relevant team to be reviewed.
Kind regards,
Scott
Product reviews
CX
Real Insurance
3 years ago
Hi David,
We appreciate you sharing your feedback with us, I am sorry for any inconvenience you may have experienced.
Please reach out to our team if you do require any further assistance regarding your policy, our team is always eager to help.
Kind regards,
Scott
Date of purchase: 21/03/2023
1
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RC
Ricky Clark
Feefo Verified
3 years ago
What Ricky Clark said about Real Insurance:
I was very satisfied
CX
Real Insurance
3 years ago
Hi Ricky,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 16/03/2023
0
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ED
Ernest Doyle
Feefo Verified
3 years ago
What Ernest Doyle said about Real Insurance:
Service are friendly my family an kids are set for life now thank you's so much
CX
Real Insurance
3 years ago
Hi Ernest,
We are pleased to hear of the service that you received when speaking with our team members and that we have been able to provide you with peace of mind for the future.
Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 09/03/2023
0
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Trusted Customer
Feefo Verified
3 years ago
The service dealt with all my questions well I was satisfied with the service.
CX
Real Insurance
3 years ago
Hi there,
We are always happy to hear of the service that our customers receive when speaking with our team members and that all of your questions have been answered.
Thank you for taking the time to share your review with us and for choosing Real Insurance, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 23/02/2023
0
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EZ
Elisabeth Van Der Zwart
Feefo Verified
3 years ago
What Elisabeth Van Der Zwart said about Real Insurance:
It was very easy and the assistant Maggie was very helpful and explained things clearly.
CX
Real Insurance
3 years ago
Hi Elisabeth,
We are delighted to hear that you appreciate the service provided by Maggie, thank you for sharing your thoughts with us.
Kind regards,
Scott
Product reviews
Date of purchase: 28/02/2023
1
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SL
Stevepingpang Ling
Feefo Verified
3 years ago
What Stevepingpang Ling said about Real Insurance:
Ok. Better than others
Product reviews
CX
Real Insurance
3 years ago
Hi Stevepingpang,
Thank you for reaching out with your review and sharing your feedback with us.
You can save up to 15% when you buy a combined Landlords Building and Contents policy online.
This is made up of 10% of saving for online applicants for all new Landlords Building & Contents policies (savings in the first year only) and an Additional 5% for combined Building and Contents policy. (Minimum premiums may reduce savings discount).
You can find more information on our website, https://www.realinsurance.com.au/landlords-insurance or contact our team on 13 60 36, Monday to Friday, 8am to 7pm, AEST, if you would like to discuss further.
Kind regards,
Alisa
Very helpful. Made it easy talking to a representative over the phone rather than filling out form online
CX
Real Insurance
3 years ago
Hi Joanne,
It is always wonderful to hear of the service that our customers receive when speaking with our team members and of the assistance that was provided to you.
Thank you for taking the time out of your day to share your review with us and for choosing Real Insurance.
Kind regards,
Alisa
Easy to use and flexible online setup.
Cost of home insurance is OK compared with others.
CX
Real Insurance
3 years ago
Hi Kerry,
We are delighted to hear that you have found it easy to set up online.
Thank you for sharing your feedback, we appreciate the kind words.
Kind regards,
Scott
Hannah was great. Loved engaging with her. Very patient and knew her stuff
CX
Real Insurance
3 years ago
Hi there,
Thank you for sharing your review with us, it is a pleasure to hear that you have enjoyed the service provided by Hannah.
We have passed along your feedback on your behalf.
Kind regards,
Scott
Product reviews
CX
Real Insurance
3 years ago
Hi there,
Thank you for taking the time in sharing your review with us, We are sorry to hear about your dissatisfaction. As this is not how we expect our customers to feel, we appreciate you bringing your feedback to our attention. We understand our fully underwritten process is not for everyone but as we assess your eligibility for cover over the phone and do not have access to your medical records to assist in the risk assessment process.
Some of the thresholds for what can be covered and under what terms may be lower than other traditional Insurance policies available on the market.
We would like the opportunity to get in touch with you and discuss your concerns in more detail.
If this is of interest to you, can you please let us know and I can arrange for one of our Senior team members to contact you to discuss this in more detail. Kind regards,
Scott
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
