DJ was very informative especially since I'm new to buying life insurance.
.
CX
Real Insurance
2 years ago
Hi there,
Welcome to Real Insurance, it is lovely to hear that you have enjoyed DJ's service and that you have found a policy suitable for you.
Thank you for sharing your feedback, we appreciate your review.
Kind regards,
Scott
Hi Shailesh,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Hi there,
We are happy to hear of the service that you received when speaking with our team member and we appreciate you letting us know about your experience.
Kind regards,
Alisa
Anthony was very polite and helpful and explained the policy very well
CX
Real Insurance
2 years ago
Hi Suzanne,
Our team is pleased to hear that you have enjoyed the service provided by Anthony.
Thank you for sharing your great feedback, your review has been passed on your behalf.
Kind regards,
Scott
Product reviews
Date of purchase: 01/08/2023
0
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Trusted Customer
Feefo Verified
2 years ago
Good service, knowledgable found the insurance package that best suited my needs
CX
Real Insurance
2 years ago
Hi there,
I am glad to hear about your appreciation in relation to our service and that your policy is suitable for your needs.
Thank you for sharing your feedback, we appreciate your review.
Kind regards,
Scott
They were very punctual and informative, hence the commencement of the policy was achieved with minimal fuss.
CX
Real Insurance
2 years ago
Hi Roy,
It is wonderful to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Eventually got good help. The first customer service officer told me my question was too difficult. Second attempt I got out through to three different officers and finally I got very good help but...
Read more
CX
Real Insurance
2 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any frustrations that may have been caused.
We appreciate you bringing this to our attention as this is not the type of service we would like for our customers to receive.
As we are always looking for ways to improve how we assist our customers, we have forwarded your review to the relevant team for feedback purposes.
If you have any additional feedback, please let us know and I will pass it on accordingly.
Kind regards,
Scott
Product reviews
CX
Real Insurance
2 years ago
Hi there,
Thank you for sharing your feedback with us, we appreciate your kind words.
Kind regards,
Scott
Date of purchase: 24/07/2023
0
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DA
Diana Archer
Feefo Verified
Tasmania
2 years ago
What Diana Archer said about Real Insurance:
You workers have very good p r skills they are helpful and friendly explained every thing so that you could understand what you where purchasing highly recommended
CX
Real Insurance
2 years ago
Hi Diana,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 24/07/2023
0
Share
JK
John Klisanin
Feefo Verified
2 years ago
What John Klisanin said about Real Insurance:
Its far to early to rate like i mean whats there to rate , in all seriousness a salesman on the phone selling his product at 100 miles a hour sorry to early
CX
Real Insurance
2 years ago
Hi John,
Thank you for sharing your review with us, I am sorry to hear about any inconveniences caused during your recent experience.
As this is not the type of service we would like for our customers to receive, we would like the opportunity to contact you and discuss your policy with you.
Can you please let us know if you would like to be contacted and I can arrange for one of our team members to reach out at a time suitable for you.
Kind regards,
Scott
Product reviews
CX
Real Insurance
2 years ago
Hi John,
Thank you for sharing your feedback with us.
If you do have any outstanding queries regarding your policy, please let us know as we will be happy to assist you.
Kind regards,
Scott
The consultant I had was excellent he explained all information required in a very professional manner which made it easy for me to understand thank you
CX
Real Insurance
2 years ago
Hi there,
Thank you for sharing your experience with us, it is a pleasure to hear that you have enjoyed our service.
Kind regards,
Scott
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
