Pathetic,worst company that I have ever dealt with,in my entire life,yet Hannover underwritten companies are normally good to deal with
CX
Real Insurance
2 years ago
Hi Malcolm,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team.
I have passed your feedback on to our team to look into and be in touch with you.
Kind regards,
Alisa
CX
Real Insurance
2 years ago
Hi Malcolm,
I understand that one of our team members has been in touch with you to assist you further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Product reviews
CX
Real Insurance
2 years ago
Hi Malcolm,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team.
I have passed your feedback on to our team to look into and be in touch with you.
Kind regards,
Alisa
CX
Real Insurance
2 years ago
Hi Malcolm,
I understand that one of our team members has been in touch with you to assist you further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Date of purchase: 20/02/2024
1
Share
PC
Paul Cassidy
Feefo Verified
2 years ago
What Paul Cassidy said about Real Insurance:
Very helpful and the person was extremely nice and explained everything to me
CX
Real Insurance
2 years ago
Hi Paul,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 07/03/2024
0
Share
Trusted Customer
Feefo Verified
2 years ago
Quick and Easy
CX
Real Insurance
2 years ago
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Product reviews
Date of purchase: 05/03/2024
0
Share
Trusted Customer
Feefo Verified
2 years ago
Easy to deal with. Very easy process for new home and contents insurance
CX
Real Insurance
2 years ago
Hi there,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
They were quick and responsive in tailoring a insurance product for my family
CX
Real Insurance
2 years ago
Hi there,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 25/02/2024
0
Share
Trusted Customer
Feefo Verified
2 years ago
Customer service was fantasric. Very well spoken. Explained everything clearly & my needs were all taken into consideration. Very easy to deal with. I felt understood & was bice to fee like a person...
Read more
CX
Real Insurance
2 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Hi there,
We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
Product reviews
Date of purchase: 22/02/2024
0
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WB
Wendy O'Brien
Feefo Verified
2 years ago
What Wendy O'Brien said about Real Insurance:
The person that I talked with was very well spoken and asked if you understood what he was saying and gave you the chance to question, I am happy with my application,
CX
Real Insurance
2 years ago
Hi Wendy,
It is lovely to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 15/02/2024
0
Share
AM
Avinash Mann
Feefo Verified
2 years ago
What Avinash Mann said about Real Insurance:
Agent was good
CX
Real Insurance
2 years ago
Hi Avinash,
We are happy to hear of the service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I found the consultant informative and polite, answered questions and took the time to explain. I felt confident with the results and took up the offer.
CX
Real Insurance
2 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it
Kind regards,
Alisa
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
