Hi Branka,
We are always happy to hear of the great service our valued customers receive when speaking with our team members and that we have been able to assist you with your insurance needs.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 06/05/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Excellent service
CX
Real Insurance
27 days ago
Hi there,
We are always happy to hear of the great service our valued customers receive when speaking with our team members and that we have been able to assist you with your insurance needs.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 01/05/2026
0
Share
LT
Laquesha Tumai
Feefo Verified
AUS
1 month ago
What Laquesha Tumai said about Real Insurance:
Amazing and very helpful from both Kira and Ben
CX
Real Insurance
1 month ago
Hi Laquesha,
Thank you for the great feedback! We’re so pleased to hear that Kira and Ben were both amazing and helpful. We’ll be sure to pass this on to them, they’ll really appreciate it!
Kind regards,
Scott
Very good honest advice, no tough sale at all cost.
Nice relaxed experience.
CX
Real Insurance
1 month ago
Hi Kevin,
Thank you for your kind feedback. We’re so pleased to hear you found the information helpful and the experience relaxed and pressure-free.
Kind regards,
Alisa
KT
Kevin Thomas
1 month ago
Hello, whilst I find REAL Insurance easy to follow and informative. I cannot say the same for the "FREE" WILL offer.
The offer is not fully "FREE" and requires more uncomfortable questions; than REAL Insurance. I do not feel comfortable with the additional fees & charges for the will.
CX
Real Insurance
1 month ago
Hi Kevin,
Thank you for your reply. I am sorry to hear of your dissatisfaction regarding Safewill and appreciate the feedback that you have provided, which has been passed on to our team.
Safewill offers an optional subscription service of $15 a year after the first 12 months to update your Will and store your documents digitally and securely.
Customers can opt-in/opt-out of the Subscription at checkout. If you do decide to opt-in for the ongoing subscription, this can be cancelled at any time via ‘My Account’ on the Safewill platform.
Please let me know if you would like to be contacted to discuss your feedback or any concerns further and I can arrange for our team to be in touch.
Kind regards,
Alisa
KT
Kevin Thomas
1 month ago
I also want to opt out of REAL Insurance, at this point in time.
I do not wish to proceed & I do not want any debits from my account.
Kevin
CX
Real Insurance
1 month ago
Hi Kevin,
I am sorry to hear that you wish to cancel your policy and have passed your request on to our team to be in touch to assist you further.
Kind regards,
Alisa
Product reviews
Date of purchase: 24/04/2026
0
Share
MS
Michael Santo
Feefo Verified
ASM
1 month ago
What Michael Santo said about Real Insurance:
Good
CX
Real Insurance
1 month ago
Hi Michael,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 23/04/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Excellent customer service
CX
Real Insurance
1 month ago
Hi there,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Spoke with a lovely gentleman Jordan
He was very professional and efficient
He deserves a payrise
He explained everything clearly and I could tell he is good at his job and delivering excellent...
Read more
CX
Real Insurance
1 month ago
Hi there,
Thank you for your wonderful feedback! We’re so pleased to hear Jordan provided such professional and efficient service, and that everything was explained clearly. We’ll be sure to pass on your kind words to him.
Kind regards,
Alisa
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Scott
Product reviews
Date of purchase: 22/04/2026
0
Share
Trusted Customer
Feefo Verified
1 month ago
Best customer service 👌
CX
Real Insurance
1 month ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
I had such a great experience with Andrew! From start to finish, his service was absolutely top-notch. He was professional, friendly, and genuinely cared about making sure everything was done right.
CX
Real Insurance
1 month ago
Hi Adam,
Thank you for your wonderful feedback. We’re so pleased to hear Andrew provided such a friendly and professional experience, and that you felt genuinely supported throughout. We’ll be sure to pass on your kind words to him.
Kind regards,
Alisa
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
