The service was great what I was told over the phone really happened the next day. So the service I received was great
CX
Real Insurance
1 year ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Product reviews
Date of purchase: 15/10/2024
0
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SK
Simon Kett
Feefo Verified
1 year ago
What Simon Kett said about Real Insurance:
v
CX
Real Insurance
1 year ago
Hi Simon,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 06/10/2024
0
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SL
Susan Langdon
Feefo Verified
Gosnells WA
1 year ago
What Susan Langdon said about Real Insurance:
I was pleased with the way they explained about my top-up insurance and how it works
CX
Real Insurance
1 year ago
Hi Susan,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Very happy with the service provide and the customer service representative was very knowledgeable and offerred alternatives to suit my needs. Always receive a professional and personal service from...
Read more
CX
Real Insurance
1 year ago
Hi Sharon,
Thank you for sharing your experience on your recent contact with us. Our team of professionals are dedicated to providing the best customer service. It’s so nice to hear that our team helped to make your experience such a positive one.
Kind regards,
Scott
The person gave me the information I expected, everything was fast
CX
Real Insurance
1 year ago
Hi Oscar,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
the service yesterday was ok. the service i received when i took out a previous policy was not honest and i was not given all the relevant information. not happy
CX
Real Insurance
1 year ago
Hi John,
Thank you for sharing your review with us, I am deeply sorry to hear about any dissatisfaction caused during your interaction. Please let me assure you this is not the experience we would like to leave for our customers and we take all feedback onboard in order to improve how we assist our customers.
We would like the opportunity to discuss your policy with you and address any concerns that may be outstanding.
Can you please confirm if you would like to be contacted and I can arrange for one of our team members to be in touch on your behalf.
Kind regards,
Scott
Product reviews
CX
Real Insurance
1 year ago
Hi John,
Thank you for sharing your review with us, I am deeply sorry to hear about any dissatisfaction caused during your interaction. Please let me assure you this is not the experience we would like to leave for our customers and we take all feedback onboard in order to improve how we assist our customers.
We would like the opportunity to discuss your policy with you and address any concerns that may be outstanding.
Can you please confirm if you would like to be contacted and I can arrange for one of our team members to be in touch on your behalf.
Kind regards,
Scott
Hi John,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Hi Navindra,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it. Kind regards,
Scott
Hi there,
It is wonderful to hear of the value that you have found in your cover and of the excellent service that you received when speaking with our helpful team member.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Was provided misleading information and requested to make an immediate payment to receive a CoC that day, which never eventuated.
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
Product reviews
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
your feedback has been passed along to our team for review. I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
