Good Afternoon Mr T,
Thank you for taking the time to complete our Service questionnaire following the recent work carried out on the rear lamps of your Volvo V70. We hope you have had no further problems.
Thank you for your kind words and your comments have been passed on to the team at York. We look forward to seeing you in the dealership again in the future but in the meantime please do not hesitate to contact your dedicated Sales Consultant, Steve Long, on 01904 789789 should you have any further issues.
Have a lovely weekend,
Kind regards
Ray Chapman Motors, York
Product reviews
Date of purchase: 03/02/2016
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Trusted Customer
10 years ago
Car serviced at agreed price and ready at agreed pick-up time
Good Afternoon Dr M,
Your feedback has made us smile too! Thank you for taking the time to complete our Sales questionnaire and for your kind words which have been passed on to your dedicated Sales Consultant, Andrew Morby-Smith and the team at Malton. We are delighted you are enjoying your Volvo XC60 and we thank you for your business. We hope all is well with your door and window seals. Please do not hesitate to contact Andrew on 01653 693751 if there is anything else we can help you with and we look forward to seeing you in the dealership again in the future.
Kind regards
Ray Chapman Motors, Malton
I was surprised to see from the log book that this was an ex lease car. I had a couple of things wrong with the car which were put right without fuss. A great aftersales service
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good afternoon Mr M-S
Thank you for taking the time to complete our Sales questionnaire. We were disappointed to read your comments as we know that you had looked at a number of vehicles at both our Malton and York dealerships. Although Roger Ward, your dedicated Malton Sales Consultant, looked after you it seems the confusion has arisen when you went to see the car at York and unfortunately the sales team has wrongly assumed that you were aware that this was an ex lease car. We are pleased the problem with the fuel cap has now been sorted. If you woudl like Roger to call to see you to demonstrate the gadgets again please give him a call on 01653 693751. Alternatively please call in and he will go through them with you over a coffee. In the meantime, thank you again for your custom and we look forward to seeing you at Malton again in the future.
Kind regards
Ray Chapman Motors, Malton
Product reviews
Date of purchase: 09/02/2016
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Trusted Customer
10 years ago
first class service whatever the problem.good customer care.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.