Not the best start but James assessed the situation and resolved the outstanding issues. Great customer service from manager.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mrs W,
Thank you for taking the time to complete our questionnaire and for your comments which have been passed on to the team at York. We are pleased the issues were resolved to your satisfaction and we look forward to seeing you in the dealership in the future. In the meantime, if you have any queries at all please do not hesitate to contact your dedicated Sales Consultant, Mark Johnson, on 01904 789789.
Thank you for purchasing your new Volvo XC90 T8 Hybrid from Ray Chapman Motors.
Kind regards
Product reviews
Date of purchase: 31/05/2016
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Trusted Customer
Selby
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Excellent service and on time , staff were very polite and kept me informed of their progress
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr L,
Thank you for taking the time to comment following your visit to Ray Chapman Motors Malton. Your kind comments have been passed on to the team. If you need any assistance in the future please do not hesitate to contact your dedicated Sales Consultant, Rob Riddell on 01653 693751. We look forward to seeing you next Spring r for the annual service of your vehicle. Thank you for your business.
Car arrived on time and everyone at Ray Chapman motors keep me fully informed of progress. New XC90 is fantastic and I have not had a single problem with it since i bought it
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good afternoon Mr T.
We really appreciate you taking the time to complete our questionnaire and we have passed on your kind comments to the team at York. We are delighted you are enjoying your new Volvo XC90 T8 Hybrid Inscription and we look forward to seeing you in the dealership again in the future. Should you have any issues at all please do not hesitate to contact us.
Kind regards
Date of purchase: 31/05/2016
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Trusted Customer
Barnard Castle
10 years ago
What Trusted Customer said about Ray Chapman Motors:
Purchased an XC60 from Ray Chapman last year.
One year on I am still delighted with the car.
This dealership really takes an interest in the customer.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Dr Day,
Thank you for taking the time to complete our questionnaire and for your kind comments which have been passed on the team at York. We are delighted you are still enjoying your Volvo XC60 and we look forward to seeing you in the dealership in the future. Following Steve Long's retirement your dedicated Sales Consultant is now Anthony Barnett. He is available on 01904 789789 should you have any queries and he looks forward to meeting you in due course. Thank you for continuing to use Ray Chapman Motors.
Kind regards
Product reviews
Date of purchase: 10/03/2016
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Trusted Customer
Brandsby
10 years ago
What Trusted Customer said about Ray Chapman Motors:
Excellent service - courteous, helpful and honest. Have been a customer since purchasing a new car 10 years ago - which I recently traded in for a newer one. Steve was excellent - and despite it...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr D,
Thank you for taking the time to complete our questionnaire and for your kind words which have been passed on to the team at York. We are delighted you are please with your new Volvo V60 . As you know Steve has now retired but your dedicated Sales Consultant, Mark Johnson, is available on 01904 789789 should you have any queries or concerns.
We look forward to seeing you at York in the future.
Kind regards
Product reviews
Date of purchase: 26/04/2016
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Trusted Customer
Holmfirth
10 years ago
What Trusted Customer said about Ray Chapman Motors:
I have always had no complaints about the company having dealt with them for over 15 years. Their staff are always friendly, helpful and cannot do enough to make you feel part of the family. This is...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr J,
Thank you as always for your kind words which have been passed on to Dan Hall and the aftersales team at Malton. We really appreciate your continued loyalty and we look forward to seeing you at Malton again in the future. If there is anything at all we can help you with please do not hesitate to contact Dan on 01653 693751.
Thank you once again,
Kind regards
Product reviews
Date of purchase: 25/04/2016
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Trusted Customer
Scawby Nr Brigg
10 years ago
What Trusted Customer said about Ray Chapman Motors:
Purchase of vehicle was good. Very helpfull and everything was carried out as told it would be. No complaints.Would recommend to other friends.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr G,
Thank you for taking the time to complete our questionnaire. Your kind comments have been passed on to the team at York and we look forward to seeing you in the dealership again in the future.
Thank you again,
Kind regards
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Thank you Mr G for your comments. We are delighted you are enjoying your Volvo V40 and hope everything was satisfactory following the recent service. If you have any concerns at all please do not hesitate to contact your dedicated Sales Consultant, Mark Johnson, on 01904 789789. Thank you for continuing to use Ray Chapman Motors, York.
Kind regards
Date of purchase: 05/04/2016
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Trusted Customer
West midlands
10 years ago
What Trusted Customer said about Ray Chapman Motors:
Purchased car in February been back to dealer total of 17 days fixing issues picked up by another dealer still having leaking rear windows which I've been told it's a used car what do you expect!...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr C,
We are extremely disappointed to read your review but as you are aware the member of staff who dealt with you is no longer employed by Ray Chapman Motors. We know that you spoke with Duncan R Chapman, Dealer Principal and that this matter was resolved to your satisfaction. We hope you will give us another opportunity to prove to you that we are a dealer who prides itself on offering outstanding customer service and that we takes complaints of this nature extremely seriously. We look forward to seeing you in the dealership again in the future.
Once again please accept our sincere apologies for this issue.
Kind regards
Product reviews
Date of purchase: 27/04/2016
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Trusted Customer
bolton lancs
10 years ago
What Trusted Customer said about Ray Chapman Motors:
good and frendly service
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr H,
Thank you for your comments which have been passed on to the team at Ray Chapman Motors Malton. It is always lovely to see you in the dealership and we look forward to seeing you and Janet again when your new vehicle arrives! In the meantime, your dedicated Sales Consultant, Dan Hall is always available to answer any queries you may have. Just give him a call on 01653 693751.
Thank you for your continued loyalty.
Kind regards
Product reviews
Date of purchase: 20/04/2016
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Trusted Customer
10 years ago
What Trusted Customer said about Ray Chapman Motors:
We are delighted to read your comments about our team at Ray Chapman Motors Malton and this has been passed on to them. We look forward to seeing you in the dealership again in the future.
Kind regards
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr F,
Thank you for taking the time to complete our questionnaire. Your comments have been passed on to your dedicated Sales Consultant, Rob. He is away at the moment but will contact you when he returns to discuss this with you. In the meantime, please do not hesitate to contact us at Malton on 01656 3693751 should you have any other queries.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.