They listened to my needs before during and after I bought the car, they answered all my queries and gave me a deal I was happy with.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr W,
Thank you for taking the time to complete our Sales questionnaire and for your photograph! We are delighted you enjoyed the experience of buying your Volvo XC60 and your kind words have been passed on to your dedicated Sales Consultant, James Sutcliffe and the team at our Malton dealership. If you need any assistance with anything further please do not hesitate to give James a call on 01653 693751. Thank you for your business.
Kind regards
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Date of purchase: 15/06/2016
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Trusted Customer
Bridlington
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Thank you for completing our service questionnaire following your visit to our Malton dealership with your Volvo V40. We have passed on your kind words to the team and we are delighted you are pleased. We hope you are enjoying your Volvo and we look forward to seeing you in the dealership again in the future. In the meantime, please do not hesitate to contact your dedicated Sales Consultant, Roger Ward on Malton 01653 693751 should you need any assistance with anything. Thank you for using Ray Chapman Motors Malton.
Kind regards
Date of purchase: 14/06/2016
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Trusted Customer
York
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Two sources of confusion, one a charge against my annual maintenance contrast that caused a lot of confusion ( for about 85p), the second, three demands for payment of a bill I'd already settled by...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr G,
Thank you for taking the time to complete our Service questionnaire following your visit to our York dealership. I am very sorry that there was confusion about your invoice and I must apologise for this. I know that our Aftersales Team Leader, Norman Hill, has contacted you about this. I hope you are still enjoying your Volvo V50 and we hope to see you in the dealership again in the future. In the meantime, I must apologise again for the confusion and would like to thank you for your business. Kind regards
Date of purchase: 22/06/2016
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Trusted Customer
nunthorpe
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Always a good job. When I queried an intermittemt fault that triggered a warning light they called a technician in to talk me through it and identify the problem even tho' it didn't present during...
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Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr H,
Thank you for taking the time to complete our Service Questionnaire following the service of your Volvo XC90 at our Malton dealership. We are delighted you are pleased. Our service does include one years complementary RAC breakdown cover as well as a Free health Check and a Free Wash and Hoover. We can also give you a quote for a Volvo Service plan which will allow you to pay for your Service monthly, in the same way you can pay for your monthly gas/electric etc at home. If this is of interest to you please contact your dedicated Sales Consultant, Andrew Morby-Smith on 01653 693751 and we will organise a quote. In the meantime, we look forward to seeing you in the dealership again soon. Thank you for using RCM.
Kind regards
Date of purchase: 06/06/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Sales guy was very knowledgeable and pleasant, not pushy and advised where needed.
After sales support was also very good.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mr H,
Thank you for taking the time to complete the Sales questionnaire following your recent purchase of a Volvo XC60 and for your kind comments which have been passed on to your dedicated Sales Consultant, Barrie Davis and the team at Ray Chapman Motors York. We are delighted you are enjoying your new vehicle and we hope everything was in order following your complementary Quality Assurance Inspection. Should you have any queries please do not hesitate to contact us on 01904 789789. We look forward to seeing you and your vehicle in the future for it's annual service. Thank you for choosing Ray Chapman Motors York to supply your vehicle.
Kind regards
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Date of purchase: 03/05/2016
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Trusted Customer
York
9 years ago
What Trusted Customer said about Ray Chapman Motors:
The service at Ray Chapmans is always excellent and this time was no different. Although it was more than 3 months ago - so why the delay in asking me about it??
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mrs C,
Thank you for taking the time to reply to our Service questionnaire. You are quite correct in that there has been a delay in sending out our questionnaires. This has been because we have upgraded our website and it has taken some time to get everything sorted. We are now catching up and wanted to ensure everything was ok. We are delighted you were pleased and hope your Volvo V40 is still running well. If there is anything you need any assistance with please do not hesitate to contact your dedicated Sales Consultant, Barrie Davis, at York on 01904 789789. We look forward to seeing you again in the future.
I have always had first class service right from the start to the finish from all staff who looked after me during my visit
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr W
Thank you for taking the time to reply to our Service questionnaire. We are delighted with your comments which have been passed on to the team at Malton. We hope you are pleased with the seat and we look forward to seeing you in for the annual service in December. We will contact you nearer the time to organise a mutually convenient appointment. In the meantime, please do not hesitate to contact your dedicated Sales Consultant, James Sutcliffe, on Malton 01653 693751 if there is any further we can assist you with.
Thank you for continuing to use Ray Chapman Motors.
The technician who fitted my light bulb was thoughtful and percevered with the difficult to remove fitting and then quickly finished the job, very friendly, thanks
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mrs J
Thank you for taking the time to complete our Service questionnaire and for your comments which have been passed on to the team at York. We hope all is well with your vehicle following the annual service and MOT and that you are still enjoying your Volvo V50. We do offer Service plans which allow you to budget monthly for your motoring costs - similar to the way lots of people pay for the gas and electricity. If this is of interest please give Nigel a call on 01904 789789 and he will send you a quote. In the meantime, I have attached a video which explains exactly what we do when we carry out a service. https://youtu.be/BJQwTF6JjDA Thank you for continuing to use Ray Chapman Motors York and we look forward to seeing you in the dealership again in the future.
Extremely helpful and professional. I will definitely contact Ray chapman motors when looking to change my car next time. Made purchasing our new car simple and easy.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.