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Ray Chapman Motors Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

Excellent service by Ray Chapman Motors

Excellent in all departments

Product reviews

Date of purchase: 15/07/2016

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

The wheels were not alligned as agreed prior to purchase.This was later rec...

The wheels were not alligned as agreed prior to purchase.This was later rectified later by Clive Brooks Volo Bradford at my expense (£75-00).I have a copy of their report and they said it was out by...

Ray Chapman Motors

9 years ago

Good Morning Mr Ambler,

We were very disappointed to read your feedback but we know that our Workshop Controller, Norman Hill, has spoken with you and you are happy for us to check the alignment report and reimburse you in full if appropriate. Once again please accept our apologies for the inconvenience this has caused you but we look forward to seeing you in the York dealership again in the future. We will come back to you as soon as Norman has received your correspondence.

Kind regards

Date of purchase: 19/08/2016

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

Took longer than originally thought. We had to contact you to find out when...

Took longer than originally thought. We had to contact you to find out when the works would have been completed, not the other way around which we would have expected.

Ray Chapman Motors

9 years ago

Good Morning Mr T,

Thank you for taking the time to respond to our questionnaire. We are sorry you had to chase up the status of your vehicle and this has been discussed internally. We do always try to keep our customers uptodate with their vehicle progress and we are sorry this hasn't happened on this occasion. We are delighted you are pleased with your Volvo XC90 and we look forward to seeing you in the York dealership again in the future.

Kind regards

Product reviews

Date of purchase: 19/09/2016

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

Vehicle purchase made easy

Excellent sales experience from Ray Chapman Motors.

Ray Chapman Motors

9 years ago

Good Afternoon Mr I,

We are delighted you are pleased following the purchase your Volvo XC60 from our York dealership. Your comments have been passed on to your dedicated Sales Consultant, Mark Johnson. Please do not hesitate to contact him on 01904 789789 should you have any queries or concerns. We hope all is well since your complementary Quality Assurance Inspection this week. if you have any further concerns about the noise you heard please do give us a call and we will take another look at your vehicle. Thank you for purchasing your vehicle from Ray Chapman Motors York.

Merry Christmas and all the very best for the New Year.

Kind regards

Product reviews

Date of purchase: 31/08/2016

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

Always a pleasure dealing with Ray Chapman Motor's whether sales or servici

Always a pleasure dealing with Ray Chapman Motor's whether sales or servicing you are always made to feel special.

Product reviews

Ray Chapman Motors

9 years ago

Good Afternoon Mr T,

Thank you for you kind words which have been passed on to the team at Malton. We are delighted you are pleased with our service and hope that all is well with your Volvo V60 Cross Country since its FREE Quality Assurance Inspection. We also hope the issue with your bonnet has been rectified but do please call in if you have any further concerns. We look forward to seeing you at Malton again in the future and thank you once again for continuing to use Ray Chapman Motors.

Kind regards

Date of purchase: 21/09/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

5 stars no hesitation

Always friendly efficient service.

Product reviews

Ray Chapman Motors

9 years ago

Dear Mrs Y,

Thank you for taking the time to complete our Service questionnaire and for your kind words which have been passed on to the team at Malton. We are delighted to read your comments. We hope you are still enjoying your Volvo XC70 and if there is anything further we can help you with please do not hesitate to contact us on 01653 693751.

We hope you and the children have a lovely Christmas and all the very best for 2017.

Kind regards,

Date of purchase: 13/10/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Ray Chapman Motors:

Excellent

Service was excellent. collected my car from home. Left me with a courtesy car. Brought my car back valeted. It looked like new. Reasonable price for a full 12 month / 12,000 mile service.

Ray Chapman Motors

9 years ago

Thank you so much Mr A we are delighted you are pleased.

Merry Christmas and a Happy New Year.

Product reviews

Date of purchase: 10/10/2016

0

Trusted Customer

9 years ago

It is a shame times change sometimes not for the better.

The experience left me a little doubtful if I would return for future service. For 24 years I have had good service. The Service Manager has retired prior to the MOT Service. I was left in doubt...

Ray Chapman Motors Reviews

Your Service Volvo XC60More reviews of this product (137)View product websiteVery please with all aspects of the car

Your Service Volvo XC90More reviews of this product (101)View product websiteThe car is fantastic. We had a 3 year service and just after that the fan stopped working, which you arranged to repair under warranty

Your Service Volvo XC60More reviews of this product (101)View product websiteExcellent vehicle very pleased with the purchase

Your Service Volvo V60 Cross CountryMore reviews of this product (137)View product websiteVolvo stands for quality, all our purchases have been first rate and after sales service from Ray Chapman Motors is second to none.

Your Service Volvo XC70More reviews of this product (137)View product websiteWork needed on my vehicle was well-explained. The service uncovered the need for quite a lot of work and I appreciated the care taken to discuss the pros and cons of various options. Thank you.

Your Service Volvo V40More reviews of this product (137)View product websiteExcellent. Would recommend to anyone.

Your Purchase of Volvo XC60More reviews of this product (49)View product websiteFirst rate, the most positive car buying experience I've ever had.

Your Purchase of Volvo S60More reviews of this product (36)View product websiteCant fault the car and looks great, customers comment on how good the car looks.

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